Location: On-site, Canada (3–5 days on-site per week)
Language: English, strong written and verbal communication required
Pay rate: $70-$90hr incorp
Duration: 6 months + extension  

About the Opportunity

Our client is seeking an experienced Infrastructure Business Analyst to support critical IT infrastructure projects that keep complex organizations running smoothly. In this role, you’ll sit at the intersection of business needs and technical delivery, helping ensure infrastructure initiatives are well-governed, clearly communicated, and successfully implemented.

You’ll collaborate closely with infrastructure, operations, security, and service management teams within a large, enterprise IT environment. Your work will directly support stability, risk management, and continuous improvement across core technology services, making a real impact on how teams plan, deliver, and manage change.

What’s in it for You

You’ll join a professional, collaborative environment where structure, accountability, and teamwork matter. This is an opportunity to work on meaningful infrastructure initiatives, gain exposure to enterprise-scale ITSM practices, and contribute your expertise in a role that values clarity, process, and thoughtful communication.

You’ll also benefit from working alongside experienced technical and delivery leaders who appreciate strong analysis, proactive risk management, and well-documented outcomes.

Your Responsibilities

• You’ll elicit, analyze, and document business and technical requirements for infrastructure projects and initiatives.

• In this role, you’ll translate business needs into clear functional and non-functional requirements for technical teams.

• You’ll support planning, tracking, and execution of infrastructure initiatives, including scope, milestones, risks, and dependencies.

• You’ll manage ITSM and change activities in ServiceNow, ensuring alignment with ITIL governance processes.

• You’ll coordinate and participate in Change Advisory Board meetings, supporting approvals and stakeholder readiness.

• You’ll create reports, dashboards, and documentation to track KPIs, SLAs, change success rates, and project health.

• You’ll act as a central point of coordination, clearly communicating changes, risks, and impacts across teams.

Skills and Qualifications

• 8+ years of experience as a Business Analyst in IT infrastructure, operations, or service management environments.

• Strong understanding of infrastructure concepts including servers, networks, cloud, storage, and security.

• Hands-on experience with ServiceNow or similar ITSM platforms.

• Solid knowledge of ITIL and ITSM change management processes.

• Strong analytical, documentation, and reporting skills, including dashboard updates.

• Excellent communication and stakeholder management abilities.

• Nice to have experience with SharePoint, Power BI, and enterprise or regulated environments.

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.