Job Board - Job Detail: Scotiabank - Senior Manager, Change Management & Training Strategies

Senior Manager, Change Management & Training Strategies - Global Compliance

Scotiabank

Toronto, ON

Salary: Information not available

Requisition ID: 246534

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose

Scotiabank’s Global Compliance & Anti Money Laundering (AML) Change Management team is seeking a Senior Manager, Change Management and Training Strategies to join our team. We are building a leading, best-in-class Global Compliance Change Management function to support Global Compliance & Anti Money Laundering (AML) in implementing effective and lasting change.

Reporting to the Director, Global Compliance & AML Integration and Operations, the Senior Manager, Change Management and Training Strategies will focus on the people side of change derived from changes made to business processes, policies, systems, technology, roles and responsibilities, culture and organizational structure.

The role’s primary responsibility will be supporting the Global Compliance & AML Program and its team of Managers, Change Management and Training in creating and implementing change management strategies and plans that maximize business and employee adoption and usage of the changes, working to drive faster adoption and higher utilization while minimizing resistance. These efforts will also aim to increase benefit realization of the project and the achievement of expected results. The role will oversee the development of change management strategies, plans, processes, training strategies and tools in order to execute, manage change and achieve the overall project / program objectives.

The incumbent will work in a highly dynamic project environment and is expected to integrate multiple, multifunctional projects while quickly adapting to evolving business priorities. As well, the incumbent will facilitate design and delivery of change and training initiatives including defining scope, establishing communications programs, building and delivering skills based training and managing resistance.

Accountabilities

Lead the team of Managers, Change Management & Training in the development and execution of Change Management Strategies for the Global Compliance & AML, leveraging the established methodology for change and instructional design process.
Contributing to the development of the strategy, strategic priorities, long term vision and plan in collaboration with the Director, Global Compliance & AML Integration and Operations and the management team.
Aligning change management’s priorities and initiatives to the Global Compliance Pillars and the Bank’s strategic priorities to effectively identify challenges and opportunities
Assessing the change and training impacts by conducting impact and gaps analyses, identifying key stakeholders, assessing change readiness, analyzing and preparing risk mitigation tactics; identifying and managing anticipated resistance.
Supporting the calendaring of all planning steps including change management and training strategy planning and business planning/alignment in collaboration with business partners
Creating tools for managers and employees for implementing sustainable change to ensure effective delivery of change management strategy programs.
Tracking, monitoring and communicating the progress of initiatives against defined project milestones to ensure progress versus expectations.
Establishing a two-way communication process with project participants, Senior Management and all other stakeholders to maintain support, negotiate priorities and ensure the change initiatives stay on track.
Acting as the key point of contact for the project / program stakeholders in relation to change management requirements and plans.
Working with the Senior Manager of Program Communications, guide communication efforts - i.e. the design, development, delivery and management of communications - to deliver a single consistent message across the organization and initiatives
Guide training efforts, providing input, documenting requirements and supporting the design and delivery of training programs as required
Coordinating efforts with other specialists, including HR Business Partners, Communications, and Customer Experience Teams
Guiding Change, Communications and Training teams to execute in support of the overall strategy and to achieve the desired outcomes
Contributing to the development of KPIs; measuring success metrics and monitoring change progress
Creating ongoing awareness and engagement through presentations to a variety of senior and other stakeholders
Providing post-implementation status updates and support to stakeholders to ensure ongoing project success
Champions a customer focused and strong risk culture by playing a key role in the change management process through leveraging the Bank’s relationships, systems and knowledge
Guide other Change Management team members in delivery / execution

Education/Experience

1. Education, Experience and Language:

University degree in relevant field is required
A change management certification or designation is desired
6-10 years of relevant experience required in the role of a change management practitioner, preferably in a partnership or matrix organization where multiple complex groupings of stakeholders must be managed simultaneously
Previous FI experience preferred
Background in, certification or understanding of learning methods, training needs assessment and training design is advantageous
Fluency in Spanish is an asset

2. Implementation of Change Initiatives:

Work experience in leading change in large organization is highly desired
Comprehensive knowledge of change management principles and practices
Proven experience of change management work stream from initial vision setting to post implementation change sustainability
Excellent ability to evaluate options/alternatives and develop solutions/recommendations for solutions to complex and multi-dimensional problems/issues
Ability to develop and deliver executive level presentations that bring together strategy and high level concepts in a form that is easily understood by all stakeholders
Ability to motivate and encourage project team members and change agents through coaching and confidence building
Ability to operate in ambiguous environments and develop a structure for successful execution

3. Interpersonal Skills:

Excellent listening, oral and written communication skills
Strong presentation, facilitation, coaching, and project management skills to support change processes
Ability to see situations and issues from multiple points of view
Collaborative decision-making skills and the ability to work effectively with a variety of stakeholders

4. Organizational Awareness:

Good understanding and awareness of strategic and tactical business planning and executional issues/processes
Strong understanding of business processes and the Bank’s overall organizational structure
In-depth understanding of the interactions within groups to create buy-in for specific agendas
Ability to build consensus and negotiate the needs of diverse groups
Ability to interact effectively with the target audience to obtain buy-in on difficult issues
Proactive approach to managing sponsor and stakeholders’ expectations

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

Have questions or want to learn more about us? We would love to hear from you!

rochelle.mendonca@scotiabank.com

Whenever possible, reach out to a named contact rather than a general inbox - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at

employment.Emploi@cfmws.com

About Scotiabank

The Scotiabank Veterans Network (SVN) is committed to supporting veterans, reservists, and military spouses by recognizing and valuing their unique skills and experiences. As a military-friendly employer, Scotiabank actively promotes the integration of veterans into civilian careers by offering a wide range of employment opportunities across the Bank. SVN plays a key role in this effort, leading initiatives such as a mentorship program designed to support both current and transitioning veterans.

The team was instrumental in driving recent enhancements to Scotiabank’s reservist leave policy and organized the inaugural Valour and Vision Expo in Q4 2024, where industry leaders pledged to support veterans entering the civilian workforce. In February 2025, Scotiabank proudly served as the lead Banking Sponsor of the Invictus Games, an international multi-sport event that aids in the rehabilitation of wounded, injured, and ill service members—both active and retired.

Additionally, SVN hosts a variety of events throughout the year, including leadership symposiums and annual Remembrance Day ceremonies, to honor and support the military community.