Position Type:
PermanentIf you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.
As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.
Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.
Team Leader – Client Solutions, Policy Administration
Job Description
Position Summary
Reporting to the Manager, Client Solutions, the Team Leader will manage a team of Business Configuration Analysts focused on the accurate and timely configuration of business rules, benefits, and system parameters that directly impact client experience and enable efficient claims processing. This role oversees daily operations, ensuring data integrity, compliance with regulatory and organizational standards, while driving continuous process improvements to enhance client satisfaction and operational efficiency.
The Team Leader prioritizes work to meet evolving business demands while maintaining optimal turnaround times and monitoring key performance indicators such as productivity, quality, and client service outcomes. Acting as a key liaison between internal stakeholders and the team, the position fosters collaboration, engagement, and alignment with organizational goals.
In addition to operational oversight, the Team Leader plays a critical role in coaching and mentoring team members, promoting professional growth, recognizing achievements, supporting career development and succession planning. Through strong leadership and a commitment to excellence, the Team Leader ensures the delivery of exceptional service and contributes to the success of Client Solutions.
Key Responsibilities:
Leadership & Team Oversight
You embody our core values—Caring, Accountable, Responsive, Innovative, and Community-Minded—in everything you do:
Lead with Care: Lead, coach, and develop a team of Business Configuration Analysts to ensure high performance and professional growth. Foster a collaborative and client-focused team culture. You will provide coaching, performance management, and professional development opportunities.
Be Accountable: Foster a high-performance culture focused on accountability, collaboration, and continuous improvement. You drive performance by ensuring productivity, accuracy, and project delivery through clear guidance and operational oversight.
Stay Responsive: You collaborate across departments and engage with clients, advisors, and vendors to deliver timely, effective solutions.
Drive Innovation: You champion new ideas and processes that enhance the client experience and elevate operational excellence. Develop, document and implement new procedures and ensure that changes yield the desired improvements.
Build Community: You foster strong, trust-based relationships with internal and external stakeholders, contributing to a culture of respect, collaboration, and shared success.
Strategic Collaboration
Work closely with the leadership team to align objectives with business priorities.
Serve as a key liaison between, internal stakeholders and the team.
Business Acumen
Convert business needs into clear, actionable requirements and insights.
Collaborate with internal teams (e.g., IT, Sales and Operations) to design and implement effective operational solutions.
Support the configuration and optimization of business rules, benefits, and system parameters to ensure accurate claims processing and an exceptional client experience.
Stakeholder Engagement and Client Interactions
Serve as a strategic partner to internal and external stakeholders, ensuring alignment on objectives, timelines, and deliverables.
Demonstrate excellent communication skills to build strong relationships, convey complex information clearly, and influence decision-making.
Continuous Improvement and Governance
Identify opportunities to streamline processes and enhance service delivery.
Leverage data and feedback to inform decision-making and measure program success.
Required Qualifications
Education:
University degree in business administration or college diploma in a related field or equivalent
Work Experience:
5+ years of experience in group insurance and in employee management
2+ years in a leadership or team lead role
Experience in group insurance or healthcare industry preferred
Other Qualifications:
Strong understanding of operational workflows, client onboarding methodology, eligibility and claims processes
Excellent communication, facilitation, and stakeholder management skills
Computer Skills:
Proficiency in Microsoft Office Suite
Experience with MS Project is a plus
Experience with business intelligence tools (an asset)
Basic understanding of data privacy and security standards
Language Skills
Bilingualism in English and French is an asset, enhancing your ability to connect with a broader client base
Pay Range
$73,465 - $82,648
This posting is for a newly created position within our organization.The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.
We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.
Our recruitment process may involve automated tools, including AI, to assist in screening applications.
If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
kristen.drapeau@medavie.bluecross.ca
Whenever possible, reach out to a named contact rather than a general inbox - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at
Welcome to Medavie!
I would be happy to share and discuss our organization, current and future career opportunies.
Many of our roles are able to be remote (work from home) in Canada
- Kristen Drapeau, Senior Recruitment Consultant
-Krysta Duguay, Recruitment Consultant
Who we are
We’re a team of over 8,000 professionals serving clients from coast-to-coast with operations in most provinces. We provide health benefits to nearly 1 in 10 Canadians and manage emergency medical services for nearly 1 in 15 Canadians.
We’ve been a leading health services partner for individuals, employers and governments across Canada for 80 years and a premier all-in-one carrier that provides health, dental, travel, life and disability benefits to individuals and organizations.
We've been recognized as one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and an Imagine Caring Company.
What we value
Our values are inherent to our culture and provide the framework for each interaction we have and transaction we make, while providing a clear set of expectations to empower employees to do the right thing for everyone we serve. We are:
Caring – We show compassion in everything we do
Accountable – We follow through on our commitments
Responsive – We have the courage to act and adapt
Innovative – We encourage and value new ideas
Community-minded – We achieve more together
More than simply a poster on the wall, our mission of improving the wellbeing of Canadians represents the purpose of our organization ― and we align that with our culture.
What we give back
As a not-for-profit organization, we don’t answer to shareholders. Instead, we invest our earnings in our business, our communities and, most importantly, our employees. We use some of these earnings to support:
Programs to support causes that are close to our employees' hearts, matching the volunteer hours and donations they contribute
An annual United Way workplace campaign led by employees in each of our locations
The Medavie Foundation, which invests in community initiatives and organizations that improve the wellbeing of Canadians, focuses on some of the most pressing mental and physical health challenges facing Canadians.
We want to meet you as you are
At Medavie Blue Cross, we foster a culture of openness, understanding and a sense of belonging where everyone can bring their true selves to work. Nearly 70% of our management roles are held by women and we’re committed to creating a diverse, equitable and inclusive workplace where everyone is valued for who they are and what they contribute. We will accommodate people with disabilities during the recruitment, selection and hiring processes.
What we offer
If you live our values and deliver results, you’ll experience meaningful, rewarding work in a purpose-centred, inclusive organization that provides:
Flexible work options: We want you to work where you work best. We offer work from home, from the office, or a hybrid of the two, while ensuring you feel connected to your team and to our purpose. Our flexibility goes beyond location. We also have flexible working hours and part-time options available.
Competitive compensation: We believe in rewarding our employees for the skills they bring to their jobs and the results they deliver. This includes competitive compensation that will reflect your experience and expertise and annual performance-based incentives, a 100% employer-matched defined contribution pension plan, an employee RRSP, one-on-one financial counselling, vacation and personal days to help you rest, refuel and balance your life.
Career Growth: Internal talent mobility and growth are an integral part of our success. Employees are empowered to own their career development and have rewarding experiences in a variety of work areas. Supportive leadership will encourage and coach you to maximize your potential so you can access multiple learning pathways to develop. Our leadership development program and other programs, such as mentoring, performance-based management and education assistance, are offered to provide employees with an environment of lifelong learning.
Outstanding benefits: Wellbeing is at the centre of everything we do and this starts with our employees. To help you take a proactive approach to your health, we provide: