Location: Ottawa, ON - 3 days per week on site, 2 days from home.
Language: Fluency in English required
Background Check Requirement: Yes, a background check is required.
Pay Rate:  $29.51/hour.
Hours: Monday to Friday 9am-5pm (35 hours paid)
Contract: Starting ASAP - End of March (potential extension)

About the Opportunity

Join a dedicated team committed to enhancing operational excellence in the Non-Profit industry. As a Program Coordinator focused on the travel program, you will play a pivotal role in supporting staff and fellows, shaping their travel experiences, and ensuring every detail is handled with care. You’ll collaborate with a passionate group of professionals, making a meaningful impact on the organization's operations and culture.

We value diversity and inclusivity, striving for a workplace where every voice matters. Your contributions will directly influence how our travel program thrives, ensuring a seamless experience for all travelers. In this role, you will find yourself at the heart of a supportive and innovative environment where your efforts truly count.

What’s in it for You

You will thrive in a culture that celebrates balance and promotes well-being among its employees. With opportunities for mentorship and professional growth, you will have the chance to develop your skills in a collaborative setting that values innovation and teamwork. Here, your experience will not only be recognized but actively cultivated, empowering you to excel in your career.

Your Responsibilities

• You will lead training sessions for staff and fellows, guiding them in using the online booking tool effectively and providing support as needed.
• In this role, you will oversee the coordination of new domestic and trans-border travel reservations with our travel partner.
• You will manage changes to existing travel bookings, including itinerary modifications and name changes.
• You will be the go-to person for inquiries from travelers and travel agents, ensuring that all profiles are up-to-date.
• In this position, you will provide on-site support, engaging with travelers and promoting the travel program’s benefits.
• You will analyze traveler feedback to continuously enhance the travel program’s effectiveness.
• You will communicate travel industry regulations and policies to staff, ensuring compliance and understanding.

Skills and Qualifications

• 2-3+ years of experience in the travel industry.
• A college degree in a relevant field or equivalent experience.
• Proficiency in both written and spoken English; French is an asset.
• Strong communication skills, with the ability to engage and build rapport with diverse groups.
• Knowledge of travel policies, industry regulations, and compliance requirements.
• Familiarity with MS Teams, Outlook, and ticketing systems.
• Strong analytical and organizational skills, with the ability to manage various tasks effectively.

Note from the Hiring Manager
“We’re looking for someone who’s proactive and eager to bring fresh ideas to our team, enhancing the travel program for everyone involved.”

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.