Role Responsibilities

Reporting to the Team Lead the Registries Specialist will be responsible for, but not limited to the following functions:

• Being the single point of contact for Registry Agents. (Specialized Call Center).
• Providing critical, timely and effective support to the operational service delivery provided by the private Registry Agent Network in Alberta.
• Coaching and advising a portfolio of Registry Agent Businesses on quality assurance standards, monitoring, reporting, and some financial matters throughout the province. This also includes occasionally going out for site visits. Quarterly (or as determined by the Team Leads), a few people may be rotated to be Performance Review Specialists to allow for learning and growth.
  
  

The successful incumbent must have:

• Excellent communication skills, both written and verbal to consult with clients, internal and external stakeholders, and members of the registry agent network.
• Possess a high level of customer service skills to appropriately handle inquires, and complaints from the public, and registry agent network.
• Adaptability and resilience in managing shifting priorities and high-pressure situations.
  
  

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Systems Thinking: fosters a strategic and integrated approach to corporate coordination so there is consistency in approaches as well as alignment between government practices and those of the grant-receiving organizations.
• Develop Networks: Supports and links both internal and external stakeholders to ensure program needs are met in an evolving environment with competing priorities.
• Build Collaborative Environments: builds an environment of open and honest communication to support the oversight of the program and meet desired outcomes.
• Agility: Ability to anticipate, assess, and readily adapt to changing priorities, maintain resilience in times of uncertainty and work effectively in a changing environment. Fosters agility in others. Creates processes, programs or plans that encourage proactive and flexible approaches. Takes the lead by anticipating change and shifting work to ensure that change is successful.
• Creative Problem Solving: Asks questions to get to the root of issues and generate deep understanding and new ways of thinking about an issue. Ensures that the right questions are being asked about the right problem. Creates a safe environment for others to voice and try out new ideas. Creates space for people to think creatively.

Qualifications

Minimum Requirements:

• University graduation in a related field (preferably with emphasis on social sciences, communications or business); no experience required.
• Related experience or education may be considered as an equivalency on a one for one basis.
  
  

Equivalency:

Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience; or
• 1 year of experience for 1 year of education.
  
  

Requirement:
The incumbent is required to have:

• Have proficiency with Microsoft Office particularly in Outlook, Word and Excel.
• In-depth understanding of MOVES/ROADS applications and related interfaces and technologies.
• Class 5 Driver’s License.
  
  

Candidates with the following the Assets will be preferred for the role:

• At least 2 years experience working in a regulatory, service delivery focused environment.
• Experience working with and interpreting legislation.
• Front counter registry experience.
• Experience working within policy development and User Acceptance Testing (UAT).
  
  

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. 
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Hours of work:  Monday – Friday, 8:15 am - 4:30 pm (36.25/week).

Positions Currently available: One (1) Permanent  & One (1) Temporary position with an expected end date of May 7, 2027.

Location: 10365 - 97 Street, John E. Brownlee Building, Edmonton, AB T5J 3W7.

Remote or Hybrid work arrangement is NOT available.

Final candidates will be required to undergo a security screening.

Pre-employment checks will be conducted to assess candidates’ suitability. These checks may include (but are not limited to): references, academic verification, etc. Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees:

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.