Application Deadline:03/22/2026

Address:100 King Street West

Customer Solutions

Leads the development and execution of BMO InvestorLine’s content strategy & design on all BMO’s platforms and channels to deliver information/communications to clients, taking into account the customer journey and the desired customer experience. Accountable for the planning, development and management of all content and produces content guidelines, assessments, models, plans, architecture and frameworks. Helps prepare, publish and optimize digital content to meet business goals. Creates, maintains & improves content management processes to positively impact engagement, consistency and user experience and optimize execution. Partners with stakeholders (e.g., marketing, content creators, designers and project teams) to ensure that content is aligned with BMO’s brand and style principles. Monitors the client’s needs and ensures content for various digital experiences is timely, usable, well-structured, easily found and aligned with organization brand and style guidelines. Applies knowledge digital properties and platforms to recommend, design and optimize content structure.

• Accountable for end-to-end client content management; leads the planning and development of content and on all channels
• Establishes content and design workflow, management and governance.
• Creates, maintains & improves content management processes to positively impact engagement, consistency and user experience and optimize execution.
• Drives the continuous improvement of design and content management processes and procedures.
• Understands how new consumer and business customers approach search, evaluation, and selection of Digital Investing solutions and acts as accountable owner of the Digital Investing brand voice in all physical and digital channels.
• Creates and disseminates content and design standards documents, such as style, tone of voice, and accessibility guidelines
• Creates and communicates the product value proposition.
• Prioritizes, plans, delivers, and maintains content for multiple channels and audiences. Informs user research and usability testing.
• Supports the creation of visual designs to enhance how customers and employees engage with the business group’s products.
• Works closely with Marketing, User Experience (UX) Designers, Initiative Managers, Product Owners, and Technology stakeholders to support user experience improvements across all physical and digital channels.
• Ensures consistent application of BMO’s design system standards.
• Develops an understanding of the digital solution design interactions and user flows for the user experience in order to design solutions options.
• Analyzes data and information to provide design insights and recommendations e.g. industry best practices, client feedback, new offerings, competitor practices, website, process and business metrics.
• Understands how new consumer and business customers approach search, evaluation, and selection of Digital Investing solutions and acts as accountable owner of the Digital Investing brand voice in all physical and digital channels.

Core Accountabilities:

Content Strategy & Management

Leads content management on BMO’s digital platforms and channels to connect and deliver information/communications to our customers and employees. Helps prepare, publish and optimize digital content to meet business goals. Partners with stakeholders (e.g., marketing, content creators, designers, business groups and project teams) to ensure that content is aligned with BMO’s brand and style principles. Creates, maintains & improves content management processes to positively impact engagement, consistency and user experience and optimize execution.

• Develops content solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.

• Provides advice and guidance to assigned business/group on implementation of content management solutions.

• Executes content and format-related requests for all digital and non-digital client properties (e.g. emails, public website, secure website, mobile app) and content management tools (e.g. data capture, digital surveys and forms).

• Reviews and organizes content to ensure appropriate placement, categorization and design.

• Ensures BMO’s brand standards and content guidelines & standards are adhered to, with a focus on consistency of user experience, by applying standards and knowledge of contextual information.

• Provides input into the planning & implementation of content management operational programs.

• Educates users and stakeholders on the process and tools for the content management intake and maintenance processes, and related content management principles, programs, approaches, solutions.

• Executes work to deliver timely, accurate, and efficient service.

• Develops knowledge related to tools and technologies for executing content management processes and/or area of specialty (e.g. employee portals, secure web-site forms, bmo.com)

• Builds effective relationships with internal/external stakeholders.

• Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.

• Provides input and analysis for the continuous improvement of content management processes and procedures.

• Participates in continuous improvement initiatives including, planning, designing and implementing new processes, etc

Content Design

Liaises with content design team to consult on content strategy taking into account the customer journey and intended customer experience.

Contributes to the planning, development and management of content and produces content guidelines, assessments, models, plans, architecture and frameworks. Monitors the target audience’s needs and ensures content for various digital experiences, social media campaigns, surveys, etc. is usable, well-structured, easily found and aligned with organization brand and style guidelines. Applies knowledge digital properties and platforms to recommend, design and optimize content structure. Helps implement analytics tools to monitor content traffic, engagement, leads and conversions after content is published.

Optimizes content in-line with SEO best practices.

Content Publishing

Accountable for the end-to-end processes of publishing content using various media including, electronic report formats/templates, printed reports, video, audio, and digital content. Works with internal and external stakeholders to produce high-quality end products in a timely and cost-efficient manner.

· Collaborates with internal business/groups in order to deliver on business objectives.

· Establishes and manages relationships with external stakeholders, which may include vendors/ suppliers.

· Maintains procedures and processes to effectively manage projects.

· Follows quality control processes to ensure quality and consistency of publication solutions. Ensures projects adhere to applicable corporate and brand standards.

· Coordinates and distributes/posts/publishes approved content solutions as required and in conjunction with business/stakeholders.

· Monitors and tracks performance and addresses any issues.

· Manages schedules/projects to ensure the timely delivery of creative solutions.

· Maintains awareness of industry trends, technological and production advancements to improve creative solutions and operations.

· Assist in the development and execution of an integrated content publication strategy and ensures content solutions in all channels are aligned

Qualifications

• University degree and/or related job experience. At least 5+ years experience, in related field of study or an equivalent combination of education and experience.
• Expert Communication skills required, both written and verbal including storytelling, technical writing & editing
• Experience in financial services and digital investing - Expert
• In-depth knowledge of Internet/Intranet technologies and content management processes.
• Knowledge of HTML editing tools, web graphics and multi-media tools.
• Knowledge and understanding of web and mobile app design, platforms and technologies.
• Information Architecture – In-depth
• Expertise in visual design and interaction design.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Relationship management skills required for managing internal stakeholders - Expert
• Execution - ability to navigate ambiguity in a fast paced, constantly changing environment - Expert
• Problem solver - Expert
• Financial and analytical skills - Expert
• Initiative management skills – Expert
• Analytical, data driven decision making and problem solving skills - Expert
• Impact and influence skills – In-depth
• Change management– In-depth
• Customer centric focus
• Collaboration & team skills; with a focus on cross-group collaboration - Expert.
• Able to manage ambiguity.
• Data driven decision making - Expert
• Influence skills - Expert.

$94,600.00 - $176,000.00

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.