Application Deadline:02/21/2026

Address:100 King Street West

Customer Solutions

Senior Manager, Digital Operations

Location: Toronto, ON
Reports to: Director, Digital Engagement, GAM
Employment Type: Full-Time

Role Overview

The Senior Manager, Digital Operations will lead the operational backbone of BMO Global Asset Management’s digital ecosystem. This role is responsible for managing vendor relationships, overseeing publishing workflows, and supporting a team of specialists to ensure seamless execution of digital initiatives. The ideal candidate combines strong operational leadership with deep knowledge of asset management and advanced data management capabilities to resolve complex issues and optimize processes.

Note: This is not a product owner role, we need strong leadership and business strategy experience.

Key Responsibilities

Operational Leadership & Workflow Management

• Oversee day-to-day digital operations, ensuring timely execution of publishing workflows and campaign deliverables.

• Primary point of contact for intake across all digital streams, ensuring requirements are captured and deliverables are routed to the appropriate teams.

• Manage and mentor a team of digital specialists and content publishers, fostering collaboration and accountability across CMS and Martech platforms.

• Implement and refine workflow processes using tools like Workfront to drive efficiency, accuracy, speed to market, and continuous improvement.

Vendor & Stakeholder Management

• Serve as primary liaison for digital vendors and agencies; negotiate SLAs and manage escalations.

• Partner with internal teams (Product, Marketing, IT, and Compliance) to align operational priorities with business objectives and regulatory standards.

Data Management & Problem Solving

• Leverage data management expertise to troubleshoot platform issues and support integration requests.

• Partner with analytics teams to deliver insights that improve campaign performance and operational efficiency.

• Collaborate with analytics teams to ensure accurate data flow across Martech and CMS platforms.

• Ensure accurate data flow between CMS, Martech, and analytics platforms to support personalized investor experiences.

Governance & Compliance

• Ensure adherence to internal policies, regulatory standards, and best practices for digital governance.

• Standardize reporting processes and operational documentation for transparency and scalability.

• Establish, maintain and monitor team SLAs and delivery governance to ensure timely, accurate, and compliant execution of all digital initiatives.

Qualifications

• 7+ years in digital operations or platform management, with at least 2 years in a leadership role.

• Previous experience in asset management, financial services, or banking is required.

• Strong knowledge of CMS platforms and workflow tools (Workfront proficiency preferred).

• Familiarity with Martech ecosystems, SaaS solutions, and integration concepts (APIs, SSO).

• Advanced understanding of data management principles and analytics tools (Adobe, GA, Tableau, Power BI).

• Proven ability to manage vendors and cross-functional teams effectively.

• Bachelor's degree in Marketing, Business, Operations, or a related technical field.

Nice to Have

• Project management certification (PMP, Agile) and 3–5 years of PM experience.

• Exposure to FinTech or MarCom operations (specifically Asset Management)

• Deep knowledge and understanding of mutual funds, ETFs, and institutional investment products as asset

Success Profile

• Highly organized and detail-oriented with strong problem-solving skills.

• Collaborative leader who thrives in fast-paced, dynamic environments.

• Excellent communication and interpersonal skills; able to build trust across teams and vendors.

• Tech-savvy and passionate about operational excellence and continuous improvement.

$94,600.00 - $176,000.00

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.