As a Training & Development Programs Analyst, you will play a pivotal role in driving organizational capability and performance within Protection Solutions. This position goes beyond traditional training—it is a strategic function that ensures our workforce is equipped with the knowledge, skills, and confidence to deliver exceptional results in a competitive market.

You will design, implement, and continuously optimize comprehensive learning programs that align with business objectives, regulatory requirements, and evolving market trends. Acting as a trusted advisor to leadership, you will influence talent development strategies and champion initiatives that enhance employee engagement, compliance, and operational excellence.

Position Responsibilities:

• Strategic Learning Leadership: Develop and execute training strategies that support business growth, compliance, and customer experience objectives.

• Program Design & Innovation: Create dynamic, learner-centric programs using advanced instructional design methodologies and digital learning technologies.

• Performance Enablement: Drive measurable improvements in advisor performance through targeted coaching, post-training evaluations, and ongoing skill development.

• Stakeholder Collaboration: Partner with senior leaders, product teams, and instructional designers to ensure training content reflects business priorities and market changes.

• Change Management: Act as a change agent for organizational initiatives, ensuring smooth adoption of new processes, systems, and products.

• Data-Driven Insights: Leverage analytics to assess training effectiveness, identify skill gaps, and recommend continuous improvement strategies.

• Compliance & Quality Assurance: Maintain rigorous standards for regulatory compliance and quality across all training programs.

• Thought Leadership: Represent the training function in cross-functional projects, contributing expertise on learning trends and best practices.

Required Qualifications:

• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

• Proven ability to lead complex training programs in fast-paced, dynamic environments.

• Strong interpersonal influence and stakeholder management skills.

• Advanced organizational and project management capabilities.

• LLQP license (or willingness to obtain).

• Expertise in adult learning principles and instructional design.

Preferred Qualifications:

• Post-secondary degree in Education, Business, or related field.

• Deep knowledge of insurance products (Health & Dental, Travel, Life).

• Experience with CRM systems (Salesforce), learning platforms (Axonify), and digital training tools.

• Demonstrated ability to integrate technology and innovation into learning solutions.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.