Intake Coordinator (Claims Examiner)

Location: Winnipeg, Manitoba, Hybrid, 2 days per week in office following full-time in-office training for 1 to 2 months
Language: English required for both written and spoken communication. French bilingual skills are considered an asset and required for designated bilingual openings.
Duration: 1-year contract with potential for conversion to permanent
Background Check Requirement: Protected B Security Clearance is required.

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About the Opportunity

This is a great opportunity to join a large, structured organization within the insurance and financial services sector, supporting individuals during important moments in their claims journey. As an Intake Coordinator, you will play a critical role in the early stages of the claims process, ensuring information is complete, accurate, and handled with care.

You will work closely with plan sponsors, plan members, and internal claims and case management teams. Your ability to communicate clearly, manage details, and provide empathetic service will directly impact claim outcomes and the overall customer experience.

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What’s in it for You

You’ll gain valuable exposure to disability claims administration within a collaborative and process-driven environment. This role offers strong training, structured workflows, and the chance to build specialized knowledge in insurance and benefits.

You’ll be part of a team that values accountability, service excellence, and professional growth. With multiple openings and potential for permanent conversion, this role offers stability and long-term career opportunity.

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Your Responsibilities

• You’ll review claims systems, documentation, and contracts to confirm eligibility requirements are met.

• In this role, you’ll contact plan sponsors and plan members within 24 hours to gather complete and accurate claim information.

• You’ll communicate via phone and email to resolve discrepancies, missing details, or unclear documentation.

• You’ll prepare and issue claim declination letters when eligibility requirements are not met.

• You’ll adjudicate and manage short-duration claims, known as Quick Pay claims.

• You’ll transfer claims to internal case management and benefit calculation teams when required and file documentation accurately.

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Skills and Qualifications

• 1+ year of experience in a customer service environment.

• Strong verbal and written communication skills, English required, French considered an asset.

• Ability to understand complex instructions and basic contractual language.

• Knowledge of basic medical terminology is preferred.

• Strong typing and data entry skills with proficiency in Microsoft Office.

• Excellent phone etiquette, organization, and time management skills.

• Experience within disability insurance or claims processing is considered an asset.

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Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.