About the Role 

As a Senior Analyst in People Services, Pension & Benefits, reporting to the Senior Manager of Pension & Benefits you will support all Pension & Benefits administration practices as well as the following responsibilities:

Key Responsibilities:

• Manage all benefit deduction rate maintenance and/or configuration changes including any necessary testing, working in conjunction with our People Process & Technology team.  

• Review of new or ratified Collective Bargaining Agreements for any additions or revisions to benefit and pension plans; both company sponsored and union trust.  Document all specifications for configuration, liase with LR where language is not clear. 

• Communicate requirements for configuration, coordinate testing and provide sign off/approval. 

• Work with LR and HR in regard to any colleague or business lead communication requirements

• Support the team; ensure daily tasks of the team are executed within the company’s standard operating procedures and service level agreement.  Assisting with Workday Tasks, To Dos, Review Document, and Approval steps when volumes are high and additional resources are needed.

• Facilitate knowledge transfer, training and mentoring of administration team. Providing direction on process requirements and promoting efficiencies where possible.

• Investigate to determine root cause for issue and downstream impacts.  Find solutions to complex issues, using judgement to identify the correct solutions and understanding the impact on other departments. Communicate requirements for configuration, coordinate testing and provide sign off/approval.  Work with LR and HR in regard to any colleague or business lead communication requirements

• Manage escalations of Service Now tickets & inquiries that come through via email or the call centre which have received a tier 1 or 2 response and require further action/information.

• Analyze different processes through flow charting and create process documentations

• Recommend and execute process improvement and identify opportunities to attain efficiencies; seek opportunities to existing processes within the role/assigned tasks 

• Assist in reviewing and revising ICC Narratives and controls

• Support the manager in managing the team and promoting teamwork

• Assist in the hiring process, training and development of colleagues

• Support the manager in providing feedback on colleagues’ performance

• Build collaborative relationships within the work group to facilitate the flow of information; develop and maintain internal/external business relationships

• Handle internal and external communication through conference calls and drive the discussion to understand the process and resolve issues with different business units 

• Demonstrate commitment; continuously contribute to ideas and remain open to other's opinions; seek to understand others motivation
  Communication

• Share and present relevant information; organize ideas and present information as requested

• Solve issues with medium to high complexity independently; assume personal responsibility and accountability

• Effectively coach team members; ensure completed work is in line with expectations; establish discipline within processes by setting up controls and deadlines

• Align own action plan with team goals and objectives; demonstrate understanding of organization's missions and strategies

• Prepare and/or analyze periodic departmental scorecard

• Prepare and analyze ad hoc reports as requested by the business; transform data into insight; make recommendations to support and drive business operations and strategic decision-making

• Attending weekly Huddles and Town Halls and being present

• Be proactive with raising issues and questions (and bring solutions to the table when you can).

• Monitor projects / process improvement initiatives status

• Keep colleagues informed about the organization (and bring colleagues into organization-wide decision-making).

• Stand behind the organization’s decisions and work toward their realization, even if you would have chosen a different direction, but speak up when you feel things are not right.

• Receiving and applying constructive feedback

• Ability to provide constructive feedback to manger and peers

• Support the team, be the go-to for questions, issues, and escalations

• Facilitate knowledge transfer, training and mentoring of administration tea

• Providing direction on process requirements and promoting efficiencies where possible

• Investigate to determine root cause for issue and downstream impacts.  Find solutions to complex issues, using judgement to identify the correct solutions and understanding the impact on other departments.

• Communicate requirements for configuration, coordinate testing and provide sign off/approval.  Work with LR and HR regarding any colleague or business lead communication requirements