Manulife Insurance business unit is a leading provider of insurance solutions that meet the diverse financial needs of Canadian families. In collaboration with independent financial advisors across the country, we offer a suite of innovative wealth and protection solutions, including: individual life insurance, segregated funds, mutual funds, annuities, guaranteed interest contracts and one of the most comprehensive living benefit portfolios in the industry which includes critical illness, long term care and disability products.  

Are you looking for a meaningful career where your work truly makes a difference? Join our team and help families navigate one of life’s most challenging moments with compassion and professionalism. We offer a supportive environment, opportunities for growth, and work that matters.

As a Bilingual Life Claims Adjudicator, you will play a critical role in ensuring life insurance claims are processed accurately and efficiently in accordance with established procedures, guidelines, and regulatory requirements. You will be detail-oriented, empathetic, and committed to delivering exceptional customer service while maintaining the integrity of our claims process.

Position Responsibilities:

• Review and adjudicate death claims in compliance with company policies, contractual provisions, and legal requirements.

• Verify eligibility by analyzing policy details, beneficiary designations, and supporting documentation such as death certificates and medical records.

• Request additional information or documentation when necessary and liaise with beneficiaries, advisors, and internal teams to resolve outstanding issues.

• Maintain accurate and complete claim records in the system to ensure proper documentation and reserve calculations.

• Communicate claim decisions clearly and professionally to beneficiaries and stakeholders.

• Identify potential fraud indicators and escalate cases for investigation when appropriate.

• Collaborate with underwriting, legal, and compliance teams to ensure fair and consistent claim practices.

Required Qualifications:

• University degree or equivalent work experience.

• 2+ years of experience in life insurance claims adjudication or a related field.

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Preferred Qualifications:

• Strong knowledge of life insurance products, policy provisions, and regulatory requirements.

• Excellent attention to detail and analytical skills to evaluate documentation and make sound decisions.

• Exceptional interpersonal and communication skills for interacting with beneficiaries during sensitive situations.

• Ability to manage multiple priorities and work effectively under pressure.

• Familiarity with fraud detection practices and compliance standards.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-REMOTE

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.