We are:
Accenture’s SAP practice, and we bring the New to life using design thinking, agile development methodologies, and the latest smart tech like IoT, automation, and AI. We even built myConcerto, a mix of SAP and Accenture that helps lead our clients to big wins. Ready to learn as much as you can? We train our people on "new" SAP like SAP Leonardo, S/4HANA and Cloud, and we offer classes and support through our 50,000+ member community. It’s also nice to know our hard work doesn’t go unrecognized. We’ve got over 70 SAP awards—more than any other partner—and we’re the leading business partner for SAP SuccessFactors, SAP Ariba, SAP Hybris, SAP FieldGlass, SAP Concur, and more. Visit us here to find out more about Accenture's SAP practice.
You are:
A transformation maven with the skills to help clients meet the challenges of digitization. Your superpower? Using your know-how to solve clients’ most complex business problems to help their companies do more. You’re as comfortable working in teams and leading projects as you are diving into the details of workstreams and configuring SAP solutions. And you’re up for traveling regularly to client sites.
The work:
SAP RISE & Basis Operations
Act as the customer-side SAP Basis lead for systems hosted under RISE with SAP, ensuring smooth day-to-day operations without direct OS or database access.
Oversee SAP system health, availability, and performance using SAP-provided monitoring tools (SAP Cloud ALM, SAP Solution Manager, SAP Early Watch Alerts).
Coordinate with SAP RISE operations for:
System availability and performance issues
SAP kernel updates, SPS upgrades, and HANA revisions (executed by SAP)
System refreshes, copies, and client strategies
Backup, restore, DR testing, and High Availability activities
Manage and validate transport management processes (STMS / ChaRM), ensuring alignment with SAP RISE change governance.
Review and approve SAP-executed changes to ensure business impact is understood and mitigated.
Perform application-level Basis activities still owned by customer/partner, including:
Client administration (as permitted)
RFC configuration and connectivity coordination
SAP profile parameter reviews (requesting changes via SAP)
Background job scheduling (business-level jobs)
Serve as the first-level technical reviewer before escalating incidents to SAP RISE support.
Ensure SAP RISE service delivery aligns with contracted SLAs and service scope.
Participate in SAP service reviews, technical governance meetings, and architecture discussions.
Act as the primary point of contact between the Client and SAP RISE support teams.
Coordinate incident management, problem resolution, service requests, and escalations with SAP.
Ensure adherence to SAP RISE SLAs, tracking KPIs and service performance.
Translate business and technical requirements between internal teams and SAP RISE.
Coordinate SAP upgrades, support packs, patches, and RISE-managed changes.
Support system refreshes, copies, and landscape transformations.
Ensure proper documentation, testing coordination, and support go-live.
Support SAP security coordination (authorizations, roles, user administration) in collaboration with SAP Security teams.
Ensure compliance with audit, regulatory, and SAP RISE governance requirements.
Review and manage access, connectivity, and interface configurations.
Proactively monitor system performance and recommend optimizations.
Analyze dumps, logs, and system issues, work with SAP RISE for root cause analysis.
Support capacity planning and performance tuning initiatives.
Maintain technical documentation, SOPs, and operational runbooks.
Provide regular status updates to stakeholders and leadership.
Participate in service reviews, architecture discussions, and roadmap planning.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
richard.a.murray@accenture.com
Whenever possible, reach out to a named contact rather than a general inbox - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at
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