Role Responsibilities

Reporting to the Executive Director, the Issues Coordinator works directly with the branch leadership team to manage critical and emerging issues. This position collaborates with internal and external stakeholders to assess issues, determine their nature and priority, research and coordinate supporting information, and takes action to develop appropriate responses.

This position also researches and conducts environmental scanning of potential issues, provides analysis, and ongoing issues management support to ensure the effective delivery of programs that fall within the department's mandate. This requires the individual to prepare briefings and recommendations for Executive consideration, initiate and coordinate responses, and provide value-added information and strategic messaging in a timely manner.

As an Issues Coordinator, you will:

• Participate on the branch management team, identify and prioritize risks, challenges, and issues and recommend strategies to support the branch and division in achieving successful outcomes.
• Manage the flow of information and inquiries from Assistant Deputy Minister and Deputy Minister offices to the branch, ensuring inquiries are routed appropriately, responses prepared, and issues addressed.
• Assist the Executive Director with developing and monitoring the annual business plan for the branch including preparing weekly, monthly and quarterly reports. Also assist the Executive Director with team building and corporate culture building program, and other corporate initiatives as required.
• Remain current and informed of Traffic Safety Services Division and government wide priorities, proactively recommend and provide an evaluation of issues and potential strategies to resolve issues.
• Track major branch initiatives to ensure timely progress; follow up on action items identified by the ADM to the Executive Director.

You will act as the primary branch contact for the Assistant Deputy Minister’s Office, and other divisional branches. You will collaborate with both internal and external stakeholders to assess issues, determine nature and priority, research, and coordinate supporting information and take appropriate action to contribute to the success of the department. A strong understanding of communications and issues management is required.

Role Responsibilities cont.

To be successful in this position, you will demonstrate:

• Experience writing and reviewing briefing notes and other forms of executive correspondence.
• Ability to work strategically and to assist in the management of a wide variety of issues, mobilizing resources and finding innovative solutions to complex issues and problems.
• Strong interpersonal skills including ability to establish and maintain effective working relationships and networks with internal and external stakeholders.
• Communication: Excellent written and verbal communication skills.
• Analytical skills: Proficiency in analyzing information to make informed decisions and recommendations.
• Strong organizational skills and attention to detail.
• Demonstrated success in managing competing priorities, while still achieving positive results under tight timelines.

Please click on this link to view the job description for this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

• Drive for Results - Takes and delegates responsibility for outcomes. Uses variety of resources to monitor own performance standards. Acknowledges even indirect responsibility. Commits to what is good for Albertans even if not immediately accepted. Reaches goals consistent with APS direction.
• Build Collaborative Environments - Collaborates across functional areas and proactively addresses conflict.  Encourages broad thinking on projects and works to eliminate barriers to progress. Facilitates communication and collaboration. Anticipates and reduces conflict at the outset.  Credits others and gets talent recognized.  Promotes collaboration and commitment.
• Systems Thinking - Takes a long-term view towards organization’s objectives and how to achieve them. Takes holistic long-term view of challenges and opportunities. Anticipates outcomes and potential impacts, seeks stakeholder perspectives. Works towards actions and plans aligned with APS values. Works with others to identify areas for collaboration.

Qualifications

Required:

• Bachelor’s degree in business administration or a related combined with a minimum of 2 years progressively responsible related experience; or equivalent as described below.

Equivalency:

• A related two-year diploma and a minimum of four (4) years of related experience; or
• A related one-year certificate and a minimum of five (5) years of related experience; or
• A minimum of six (6) years of related experience.

Assets: 

• Familiarity with Traffic Safety issues in Alberta.
• Project management experience. 

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Additional Position Details:

• This is a temporary, full-time position with the standard work hours as 36.25 hours per week, Monday to Friday.

Recruitment Process:

• Final candidates for this position will be asked to undergo pre-employment checks.
• Testing might be considered as part of our assessment process.
• Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in. 

Links and information on what the GoA have to offer to prospective employees.
 

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx.
• Public Service Pension Plan (PSPP) - https://www.pspp.ca.
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits.
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive.
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca.
• Positive workplace culture and work-life balance.
• Leadership and mentorship programs.