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Contract Coordinator Representative, Bell Mobility - Montreal

Bell Canada

Montreal, Quebec

Contract Coordinator Representative, Bell Mobility - Montreal

Bell Canada

Montreal, Quebec
 
Salary: Information not available
 

Req Id: 427503 

 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.


If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 


The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology

 

Summary

Reporting to Bell Mobility’s Wireless Client Care manager, the selected candidate will  be responsible for implementing contracts and amendments signed by our Medium and Enterprise clients. In addition, they will answer to calls and emails from our internal customers.

Key Responsibilities

  • Analyze compliance of contracts and amendments submitted by the Sales team to the Contract Desk
  • Answer by phone and email to contract management requests
  • Use established processes to implement new pricing in our billing system
  • Interact with a number of internal stakeholders to ensure adherence to approved contract clauses
  • Responsible for custom pricing orders approved by the Pricing team
  • Conduct root cause analysis and research in complex situations Desired Skills

Critical Qualifications

  • Minimum of two year experience in the Bell Mobility Wireless Client Care teams
  • In-depth knowledge of the NM1 billing system and the Salesforce tool (mandatory)
  • Superior knowledge of WCC processes and procedures
  • Ability to manage priorities and time
  • Effective interpersonal and communication skills
  • Ability to make sound decisions, solve problem, and ability to work well under pressure
  • Selected candidate must have proven leadership skills, be able to communicate and represent Wireless Client Care in a professional and effective manner
  • Knowledge of English and French required, in the course of their duties, this person will be required to interact with French & English speaking stakeholders across Canada 

 

Adequate knowledge of French is required for positions in Quebec. 

 

Additional Information:

Position Type: Non Management 
Job Status: Regular - Full Time 
Job Location: Canada : Quebec : Montreal || Canada : Ontario : Mississauga 
Work Arrangement: Remote

Application Deadline: 01/09/2026

 

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.  Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

 

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. 

 

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

 

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

 

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

 

 

Created: CanadaQC, Montreal

 

Bell, one of Canada's Top 100 Employers.

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

 

Have questions or want to learn more about us? We would love to hear from you!

 

karima.rehioui@bell.ca

 

Whenever possible, reach out to a named contact rather than a general inbox  - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at

employment.Emploi@cfmws.com

 

 

 

About Bell Canada

Canada’s communications leader for 137 years, Bell continues to transform itself to provide more value to its customers and shareholders. Our goal is to be recognized by customers as Canada’s leading communications company. To achieve it, we rely on the efforts, engagement and expertise of our employees. Our 50,000+ team members are located across Canada, working in thousands of locations in urban and rural areas. Our diverse team is made up of individuals who are highly skilled in a broad range of jobs, working in an environment designed to nurture an engaged workforce and a performance-driven culture. We focus on attracting, developing, and retaining the best talent, as well as creating a positive employee experience that drives effectiveness and high performance in our evolving business environment. Through workplace wellness initiatives – including innovative mental health programs – and by celebrating diversity in the workplace, we reinforce our commitment to create an inclusive atmosphere for all team members.