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Full careers. Full lives.

Join the Medavie Health NL Team

Are you looking for a fulfilling career that makes a meaningful impact on your life, and the lives of others? As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador.

If you're a passionate professional seeking a unique and meaningful career, MHNL is your destination. Join our team and achieve your full potential in a supportive and dynamic environment.

Reporting to the Director, System Performance, the Manager, Risk Management, Privacy & Compliance shall be responsible for the oversight of the operational and clinical risk portfolio within the organization. The role is responsible for the oversight of Risk Management & Compliance, ensuring they are integrated within operations to drive continuous improvement within the organization. The Manager, Risk Management & Compliance works in collaboration with other managers to promote the integration of risk and safety measures into the Education and Training Programs. They also collaborate and supports the personnel and leadership teams of the Operations Division and other departments.

Responsibilities include:

• Provide oversight of the quality and risk portfolio and supports its integration with operations and clinical services.
• Provide oversight of the quality and safety framework to promote continuous quality improvement of operations within the organization.
• Provide oversight, leadership and support for risk management initiatives that focus on preventing adverse events that impact patient and employee safety.
• Provide oversight, leadership and support in the development and management of a robust risk and safety reporting system.
• Report on and disseminates risk and safety activities to SMT.
• Responsible for the management of incidents related to the organization.
• Support the accreditation processes.
• Demonstrate leadership to effectively coach and provide support to other colleagues.
• Provide financial management, including budgeting and forecasting.
• Participate in business planning activities, as required.
• May lead special projects. May also support Medavie Health Services on projects as required.
• Participate in the development, implementation and review of quality, safety, risk management, and research related policies and procedures.
• Monitor and review the activities of industry/organizations that produce standards, guidelines and training opportunities specializing in the healthcare system.
• Support staff awareness of patient safety alerts, industry trends and the overall scope of patient safety for the organization.

Professional Qualifications & Competencies:

• Bachelor’s degree in health sciences or related field, or related experience would be an asset.
• Licensed or can gain licensure to work in Newfoundland and Labrador as a healthcare professional.
• Minimum of 5 years in a leadership role within a healthcare setting.
• Experience with database utilization and management experience with quality management, research and/or risk management an asset.
• Experience in project management considered an asset.

• Experience with safety management systems an asset.
• Experience in the operations of a high-performance ambulance and air medical transport system and/or in the home healthcare setting and understands the role and importance of a quality improvement program and continuing education within these systems.
• Willing to obtain the Canadian Risk Management (CRM) designation as required.
• Exercises independent judgment and problem solving with discretion. 
• Effective written, oral, and presentation skills.
• Aptitude for negotiation and dispute resolution skills.
• Ability to strategically align portfolio objectives with the organization’s vision, mission, and strategic objectives.
• Excellent organizational and time management skills.
• Knowledge and/or expertise in healthcare management, information technology, finance, and human resources.

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Who we are

MHNL is the selected proponent to design, manage and operate a single, integrated road and air ambulance service in Newfoundland and Labrador. We are an incorporated, wholly owned NL-based subsidiary of Medavie Health Services (MHS), the largest contracted provider of emergency management services in Canada and a national leader in primary health care solutions, including mobile integrated health and community paramedicine programs.

Together with Medavie Blue Cross, MHS is part of Medavie, a national health solutions partner and innovative leader in benefits management, health management, and healthcare delivery. Backed by our team of over 8,200 dedicated professionals, we exist to improve the wellbeing of Canadians so that every life can be lived to the fullest.

We’re one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and certified Rainbow Registered as an organization that champions diversity, equity and inclusion. We foster a culture of caring where people are celebrated beyond their roles and valued for who they are and what they contribute.

If you share our mission of improving the wellbeing of Canadians, join our team.

What it’s like to work with us

We are more than just a workplace – we are a people-focused, visionary organization dedicated to fostering well-being and making a meaningful impact on the lives of our employees and the Communities we serve.

We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits by offering opportunities for personal and professional growth, meaningful experiences, and supportive leadership. At Medavie, you’ll find more than just a job — you’ll find a pathway to a full and rewarding career.

We welcome diversity

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs.  We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.

We put safety first

Employees of MHNL are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

Only those selected for an interview will be contacted.

If you experience any technical issues throughout the application process, please email: humanresources@medaviehs.com.