Location: Burlington, ON (Remote option available)
Contract: January 19th - 30th.
Compensation: $23.00/hour

Job Statement

Reporting to the Customer Experience Supervisor, the Customer Feedback Survey Representative will engage with customers to gather essential feedback regarding their experiences. This role requires a motivated individual to ensure all interactions are handled professionally while assessing the likelihood of customers recommending the company’s services.

What’s in it for You

Join a respected distributor organization dedicated to excellence in customer service. You will work in a collaborative environment that emphasizes connection and teamwork. This is an excellent opportunity to enhance your skills in customer relations while playing a key role in shaping future service enhancements.

Essential Functions

• Reach out to customers via phone and email using a provided contact list.
• Conduct surveys over the phone and email to gather feedback.
• Accurately document survey responses in Excel spreadsheets.
• Engage with customers in a professional and courteous manner.
• Manage customer interactions across Canada and the US.

Qualifications

• Strong and professional communication skills.
• Experience with cold calling or outreach to new contacts is preferred.
• Proficiency in Excel for data entry and tracking.
• Confidence in working in an open-concept environment.
• Comfortable handling customer interactions over phone and email.

Why Partner with Altis

If you’ve never worked with a staffing agency before, don’t worry, we make it easy. You’ll still engage directly with the client while we handle the logistics, provide guidance, and keep you informed every step of the way. We’ll represent your strengths, guide you through each stage of the process, and ensure the experience feels personal and transparent.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.

All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.

 We use AI-assisted tools to help review applications. Then, our team adds human review and stays involved in every step of the hiring decision.

Thank you for considering this opportunity!

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.