We are seeking a meticulous and proactive Disaster Recovery Officer to support the development, implementation, and maintenance of disaster recovery plans and procedures. This role is ideal for someone with foundational knowledge in IT systems and risk management who is eager to grow in the field of disaster recovery and resilience.

Position Responsibilities:

• Develop and maintain disaster recovery (DR) documentation, including recovery plans, runbooks, and testing schedules.
• Support DR testing activities, including planning, execution, and post-test analysis
• Ensure compliance with regulatory and standards
• Responsible for coordination with Partners and respond to various DR Audits and Annual DR compliance reports
• Monitor and report on DR readiness across systems and departments
• Work with L2 Risk to build more robust and executable Disaster Recovery plans
• Maintain appropriate documentation, records, and reports for auditors
• Ensure project and support teams, Senior management, and business staff address any IS related deficiencies that may be identified by an Audit. 
• Establish and oversee department procedures, documentation, and training to align with records management policies 
• Responsible to keep corporate audit databases up to date with statuses, issues, remediation plans etc. 

Required Qualifications:

• Bachelor’s degree or equivalent experience in information technology, Disaster Recovery, or related field
• 5+ years Disaster Recovery experience
• Experience that demonstrates capability in disaster recovery, IT operations and risk management.
• Understanding of disaster recovery principles and IT infrastructure.
• Good understanding of IT infrastructure and technologies (e.g., backup solutions, cloud recovery platforms).
• Good communication and relationship management skills, enabling collaboration with people at various levels throughout the organization
• Excellent negotiation and conflict skills with the ability to challenge and drive to appropriate level of risk mitigation 
• Excellent written and verbal communication skills Effective interviewing, influencing, facilitation and presentation skills 
• Demonstrable ability to work independently and in a team environment
• Certifications such as CBCP, ISO 22301, or ITIL are a plus but not required
• Attention to detail and strong organizational skills

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our distributed team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.