In this role, the Compliance Consultant will be responsible for ensuring AI governance and compliance across our US Insurance business lines. The Consultant will leverage their expertise in regulatory compliance to guide strategic initiatives, manage cross-functional committees, provide privacy support to the business, and oversee Board Reporting. This position offers a unique opportunity for career advancement in a supportive, inclusive environment.

Position Responsibilities:

US Insurance Compliance, Artificial Intelligence Compliance Lead:

• Act as the subject matter expert in AI compliance, focusing on regulatory risk and governance to guide the US Insurance business lines.

• Stay updated on regulatory AI requirements and participate in industry discussions to influence compliance standards.

• Provide clear guidance on interpreting and adhering to AI compliance requirements across business lines.

• Lead the US Cross-Functional Regulatory Review Committee to evaluate AI initiatives and ensure proper governance.

• Collaborate closely with AI and Legal teams to maintain alignment with evolving regulations and governance frameworks.

• Handle all AI-related regulatory inquiries and manage state reporting to ensure compliance

Life Insurance, Privacy Coordinator:

• Serve as the dedicated Privacy Coordinator for the Life Insurance business

• Oversee Privacy Coordinator responsibilities to ensure compliance with privacy regulations.

• Support new business initiatives by communicating[,] privacy, and AI risks effectively.

• Collaborate with business stakeholders to ensure adherence to regulatory requirements and develop methods for objective compliance assessment and challenge.

Board Reporting Oversight: 

• Manage and enhance the Board Reporting Program for the Life Insurance Business to ensure comprehensive oversight.

• Establish a continuous process for gathering compliance updates from stakeholders.

• Review and critically assess stakeholder updates to ensure accuracy and completeness.

• Prepare quarterly compliance reports for the US Insurance CCO, highlighting key issues for the Global Chief Compliance Officer and John Hancock Audit Committee.

Required Qualifications:

• Expertise with regulatory compliance, with a focus on AI governance and risk management, and the ability to develop and implement regulatory frameworks.

• Strong project management skills for managing cross-functional committees and strategic initiatives.

• Excellent communication and relationship-building skills for interacting effectively with industry associations, internal teams, and stakeholders at all levels.

• Analytical skills to objectively assess compliance issues, ensure accuracy in reporting, and collaborate with business unit stakeholders for regulatory adherence.

•  Advanced proficiency in Microsoft Word, Excel, and PowerPoint, with strong attention to detail for creating well-formatted documents, detailed spreadsheets, and engaging presentations.

• Ability to work independently and collaboratively, managing multiple objectives in a fast-evolving regulatory landscape

• Strong familiarity and knowledge of US Privacy laws and AI regulatory requirements.

Preferred Qualifications:

• Experience with regulatory compliance management frameworks would be considered an asset

• Certified Information Protection CIPP/US would be considered an asset, willingness to become certified within a year of joining the team

• Law degree or paralegal certificate would be considered an asset

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.