Education and Interpretation Programs Officer

City of Ottawa

Ottawa, Ontario

Salary: $69,194.58 - $80,960.88  annually (2024 rates of pay)

Requisition ID: 19146 
Department: Rec, Cultural & Facility Services Dept. 
Service: Community Rec, Culture & Sport Services 
Branch: Cultural & Heritage Prog & Spaces Branch
Employment Type: 1 Full-time Permanent  and 1 Full-time Temporary - Up to 6 months
Work Hours: 35.00 hours per week
Affiliation: CUPE 503 Inside/Outside 
Salary Information: $69,194.58 - $80,960.88  annually (2024 rates of pay)
Location: Nepean Museum, 16 Rowley Avenue (Perm) and Pinhey's Point Historic Site (Temp)
City: Ottawa, ON
Job Category: Recreation, Cultural & Facility Services 
Application Close: 07/01/2026

JOB SUMMARY

Cultural and Heritage Programs is responsible for multi-disciplinary arts centres, heritage and museum facilities and structures, the delivery of arts, heritage and museum public programming and events, volunteer program development, audience development, and exhibits and research.

You are responsible for the development, delivery, evaluation and promotion of professional heritage site interpretation activities, guided tours, public events, school programs, workshops, outreach activities, camps and other public programs at one of the city museums (Billings Estate, Pinhey’s Point or Cumberland). You are also responsible for the implementation, monitoring and supervision of financial resources, including the negotiation of contracts and agreements and the purchase of services within the job’s scope of responsibilities. You are expected to work with community partners and heritage trades professionals, and develop linkages with other city staff in order to deliver quality programming for the museum.

EDUCATION AND EXPERIENCE

Completion of 3 year university degree in museology, history, education, anthropology, Canadian studies or related field

Minimum of 4 years of experience developing, delivering, promoting and evaluating museum programs and events; including a minimum of 2 years supervisory experience recruiting, hiring, supervising and training interpretive staff and volunteers

CERTIFICATIONS AND LICENCES

Current Standard First Aid, CPR and/or AED certificates

KNOWLEDGE

Advanced knowledge of standard and curricula-based educational programming, interpretive and teaching techniques, both theoretical and practical
Advanced knowledge of customer service practices, including conflict resolution
Basic knowledge of local history, heritage resources and organizations
Basic knowledge of the proper museological techniques for the handling and display of artefacts
Familiarity with the development and delivery of museum exhibits
General knowledge of Occupational Health and Safety legislation, and related awareness of corporate and departmental policies and procedures
Must possess the training, experience and knowledge to organize the work and its performance
Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and city policies and procedures

COMPETENCIES, SKILLS AND ABILITIES

Ability to use word-processing and spreadsheet database programs
Ability to take 35 mm and digital photography
Ability to complete research in history
Ability to communicate effectively with all work-related contacts, museum visitors including seniors and children
Strong writing skills to develop communications materials
Ability to manage human and financial resources
Strong planning and organizational skills, and attention to detail
Ability to see a project through from inception to completion
Works well independently and as part of a team
Excels at problem solving
Works well with a wide variety of individuals and organizations
Flexible and able to adapt to changing priorities and circumstances
Positive, energetic, professionally committed, self-motivated, conscientious, and willing to take on a leadership role
Strong manual dexterity and ability climb, lift and carry
Attends off-site meetings
Will be required to work occasional evenings or weekends

WHAT YOU NEED TO KNOW

Language Requirement: Designated Day 1 Ready – immediate requirement for language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates must meet language requirement for position upon hire.
Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca.

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

Have questions or want to learn more about us? We would love to hear from you!

ESC-CSE@ottawa.ca

Whenever possible, reach out to a named contact rather than a general inbox - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at

employment.Emploi@cfmws.com

About City of Ottawa

The City of Ottawa: A place to grow your career.

We are proud to be an employer of choice, attracting talented individuals who reflect the community we serve. As an award-winning employer in the National Capital region and one of Canada’s best diversity employers, we foster a respectful and inclusive culture where every employee can feel a sense of belonging.

Your career can flourish across more than 110 diverse business lines all while enjoying the stability of a single employer. We champion continuous learning, value work-life balance and support every stage of your career journey. We are committed to investing in our people through competitive compensation, an employer-matched defined benefit pension plan and a suite of benefits that support both personal and professional well-being.

Join the City of Ottawa to experience making a meaningful difference and improving the quality of life in our community!

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