Location: North York, ON
Language: Strong written and spoken English communication required
Duration: 6-month contract with possibility of extension
Background Check Requirement: Criminal background check and professional references required

About the Opportunity

This opportunity is ideal for someone who thrives in a structured, customer-facing administrative role and enjoys working with data, processes, and people. You will support the redevelopment and day-to-day delivery of a monthly permit program within a public-facing organization, helping ensure customers receive timely, accurate, and professional service.

You will work closely with internal teams while acting as a key point of contact for external customers. The role blends data entry and customer service, with a strong focus on written communication, attention to detail, and managing high volumes in a calm and organized way.

What’s In It for You

You will join a collaborative, supportive team environment with clearly defined responsibilities and consistent hours. This role offers valuable exposure to permit management, billing processes, and customer service within a regulated setting. It is well suited to someone seeking stability, hands-on experience, and the chance to contribute during a period of operational improvement.

Your Responsibilities

• You will process new monthly permit applications, renewals, cancellations, and account updates.
• In this role, you will respond to customer inquiries primarily by email, and phone support, ensuring timely and accurate responses.
• You will maintain clean and reliable records through high-volume data entry in an established system.
• You will provide clear, consultative guidance on permit options, policies, rates, and availability.
• You will coordinate with internal teams to support access issues, system updates, and service changes.

Skills and Qualifications

• 1–3 years of experience in an administrative, office clerk, customer service, or call center environment.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Excellent written communication skills, with the ability to maintain a professional and empathetic tone.
• Proven ability to manage multiple tasks and meet daily volume targets.
• Strong customer service, listening, and de-escalation skills.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Reliable attendance record and ability to work independently and as part of a team.

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.