Requisition ID: 244752

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose
The Operations Lead is responsible for the delivery and continuous improvement of the workplace experience. The job requires skills in service delivery, continuous improvement, community management; communication building to ensure employees and visitors are engaged and productive. Responsible for all activities conducted, following governance regulations, internal policies, and procedures, and that all learnings are cycled back for future implementations. Supporting the overall success of the Operations Model by working collaboratively.

Accountabilities

Onsite & Virtual Support

• Provide on-site support for employees
• Supporting all aspects virtually through the mastery of multiple platforms: MS Teams, Workplace, Scotiabank Live and Visitor Management System
• Managing and reporting on floor capacity through the use of centralized tools – OfficeSpace

Employee Experience

• Act as a central point of contact for employees at Scotiabank North as well as internal and external guests
• Co-create process flow and guidelines for receiving, evaluating and responding to all questions, complaints, suggestions and compliments.
• Understand, prioritize and articulate challenges and successes of operations and assist with solution development where necessary.
• Represent the operations and support to employees: Respond to emails sent to the Lead’s inbox and/or moderate SharePoint site discussions. Deliver orientation for new employees to the building of all levels.

Employee Experience

• Understand, prioritize and articulate challenges and successes of the campus and residents; assist with solution development with Management where necessary.
• Overseas employee security access, locker and key database:
• Ensures up-to-date records of security access, keys and lockers are maintained.
• Promptly escalates any security issues or concerns to Security and manages the organization and input of information related to employee security access.
• Liaises regularly with building security and ensuring security access principles are adhered to.

Change Management & Continuous Improvement

• Support the Operational Model and provide input to employees and the leadership program team about opportunities for reinforcing change
• Develop and document processes and procedures for day-to-day operations.
• Embed continuous improvement approach. Co-create and execute feedback process to input initiators and ensure wider population are kept informed appropriately.

Event & Meeting Management

• Organize bookings and support for resident meetings, e.g., Town Halls and Social Committee events as required.
• Meeting Management: Ensure conference/meetings rooms in assigned space are maintained according to operational standards. Provide orientation to meeting room technology.

Visitor Experience

• Act as first point of contact for guests/visitors to the building/floor
• Co-create and deliver visitor welcome protocols.
• Organize and provide tours of the floor(s) to residents/visitors based on guidance provided by Management Team and Business partners.

Security: Maintaining records of keys / security credentials relating to premises and controlling access, responsible
for submitting all onboarding/offboarding badge requests. Raise with security any suspicious activity.

Maintenance: Proactively coordinating with Building Services or Real Estate on issues with cleaning, HVAC, lighting
etc. to ensure any operational, janitorial issues are resolved quickly

Supplies: Ensuring stationery/supplies are monitored and replenished

Correspondence/ Mail: Co-create process for mail distribution, accepting and/or signing for deliveries and arranging
for

Courier service pickup; advising residents of delivery at reception desk

OHS Committee: Participate in the OHS committee to ensure the assigned floor has adequate Fire Wardens, First Aid Attendants and Health and Safety representatives.

Education / Experience / Other Information

• Undergraduate degree in Business Management, Operations
• 5 years' relevant working experience in leading a team within the financial industry
• Working ability to manage several priorities simultaneously
• Working knowledge of Bank accounting controls, organization and structure
• Knowledge of Business Continuity Planning and Compliance Reporting
• Thorough knowledge of Microsoft Office Suite applications, Power BI, OfficeSpace and Visitor Management Software

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.