The Treasury Operations department manages critical functions including bank relationship services, cash positioning and forecasting, and execution of daily receipts and disbursements. It also oversees compliance and control activities that safeguard the integrity of Treasury processes and ensure regulatory adherence.

The Compliance and Controls team drives governance, risk mitigation, and innovation within Treasury Operations.  Key accountabilities include managing access controls for Treasury-owned applications, enforcing signing authority limits, monitoring payment fraud attempts, governing operational risk and payment risk to ensure resiliency, and managing business continuity planning (BCP).  The team also manages regulatory compliance, oversees privacy and records, and serves as the first line of defense while advising as a subject matter expert on controls and regulations.

The Treasury Specialist, Compliance and Control reports to the Director, Treasury Compliance and Controls and plays a critical role in safeguarding Treasury Operations by ensuring adherence to regulatory and corporate compliance standards.  This position focuses on monitoring payment fraud, supporting AML/ATF compliance, managing privacy and operational risk requirements, and maintaining robust governance practices.  The role collaborates across Treasury teams to identify compliance gaps, implement corrective actions and drive process improvements that strengthen the control environment.

Position Responsibilities:

• Monitor and mitigate payment fraud risks by executing routine fraud detection activities, escalating suspicious transactions, and supporting fraud prevention initiatives.

• Support AML/ATF compliance through periodic scanning, reporting, and coordination with internal compliance officers to address gaps and ensure adherence to regulatory requirements.

• Ensure privacy and operational risk management (ORM) compliance by maintaining procedures, conducting reviews, and supporting audits for Treasury Operations.

• Maintain records management standards by ensuring Treasury documentation complies with Company retention policies and regulatory guidelines.

• Track and monitor compliance issues and CAPS (Corrective Action Plans), ensuring timely resolution and reporting progress to management.

• Collaborate on compliance-related projects and process improvements to strengthen controls, enhance efficiency, and align with evolving regulatory standards.

Required Qualifications:

• Bachelor’s degree in Finance, Business Administration, Commerce or related field is strongly preferred

• 5-7 years of experience in the financial services or treasury operations with a focus on compliance and risk management

• Strong knowledge of AML/ATF regulations, privacy requirements and operational risk frameworks

• Understanding of records retention policies and document control standards

• Skilled in tracking compliance issues, managing CAPS, and reporting progress

• Strong critical thinking, analytical, problem-solving and stakeholder engagement skills

• Ability to manage multiple priorities in a fast-paced environment and work collaboratively with stakeholders

• Comfort with technology and willingness to adopt automation tools for compliance and monitoring

• Proactive in identifying opportunities for continuous process improvement & bringing forward ideas to enhance efficiency & strengthen controls

Preferred Qualifications:

• CTP (Certified Treasury Professional) for treasury expertise

• CAMS (Certified Anti-Money Laundering Specialist) for AML/ATF compliance

• CRMP (Certified Risk Management Professional) or ORM certifications for operational risk management

Certifications are preferred but not mandatory; equivalent experience will be considered.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.