Role Responsibilities

The Lakeland District is seeking motivated, hardworking individuals to fill the Cabin Caretaker position at Sir Winston Churchill Provincial Park. This role is responsible for janitorial duties, with additional responsibilities in grounds keeping, customer service and managing site reservations. 
The work performed must meet required quality standards, reflect visitor needs and divisional priorities, and comply with departmental guidelines, policies, and OHS regulations.

The duties include but not limited to:

Administrative Duties
•    Represent Alberta Parks in a professional and proper manner, wearing uniform in accordance with the uniform policy.
•    Familiarity and application of all pertinent policies, directives, procedures, and protocols.

Business Operations (Registration Booth)
•    Acquire understanding and ability to use all functions of the Shop.AlbertaParks.ca system to register campers, process changes, and/or check-out dates, cancel reservations, complete check-outs, record reservations and processes payments or refunds using the system.
•    Proficiency with ASPIRA software and functions to operate cash register and point of sale machine, ensuring floats and cash outs are accurate and balanced.
•    Ensuring building security through effective opening and closing tasks/procedures, ensuring facilities are kept clean, organized, secure, and safe at all times, reporting maintenance issues immediately.
•    Ensure hours of operation are communicated to visitors and facility is open during scheduled hours.
•    Retail sales of product and services which include firewood, concession items, ice and ice cream, and rentals (where applicable)
•    Responsible for inventory management and control – restocking of merchandise, general tidying and informing supervisor of any items that are low in stock.

Continued Role Responsibilities

Customer Service and Communication
•    Provide exceptional customer service as the first point of contact for comfort campers – greet and welcome all visitors in a friendly, approachable, and professional manner.
•    Strong communication skills when working with visitors and coworkers, and an ability to interact in a friendly, informative, diplomatic, adaptable and professional manner.
•    Provides accurate, concise and relevant information to park users regarding park facilities, services, activities, tours, and regulations, as well as regional tourism opportunities and services.
•    Professionally receives, defuses, and manages all visitor concerns, complaints, emergencies, and any other feedback. This includes referrals to other appropriate departments, as required such as caretaking, maintenance, visitor services, and following up on any actions as required.
•    Assisting and working closely with other parks program streams as required to ensure operational and visitors’ needs are met. (Park Rangers, Conservation Officers, Maintenance, Visitor Engagement and other Visitor Services Staff)
•    Identifies and reports any issues or concerns with the reservation system, tills, POS, equipment, supplies, etc. in a timely manner to supervisor.
•    Become a park specialist with detailed and accurate knowledge of all park areas, natural/cultural history, programs, and conditions (trails, water quality, weather, etc.) in order to assist the public with current information.

Janitorial/Maintenance Operations
•    Daily cleaning and grounds maintenance for park facilities, such as, washrooms, outhouses, comfort cabins, community facility, and tipis.
•    General cleaning can include, but is not limited to, dusting, sweeping, vacuuming, mopping, window washing, sanitizing, and disinfecting all surfaces/appliances.
•    General landscaping, weeding, grass cutting, garbage collection and litter pickup.
•    Light equipment operation (hand tools, power tools, lawnmowers, trimmers, off-highways vehicles, other specialty equipment as required, and as trained)
•    Basic building maintenance tasks and painting (where applicable)
•    Responding to public concerns and complaints regarding facility maintenance issues.

Occupational Health and Safety
•    Become familiar with all pertinent OH&S policies, procedures and protocols.
•    Apply OH&S guidelines and policies in all areas of work.

Please click on this link to view the job description.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

Agility – You must be agile in order to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor needs.

Drive for Results – This position requires staff to have the ability to champion innovation and display high standards in programs, initiatives and services and pay attention to detail, be proactive, and demonstrate good work ethics.

Develop Self and Others – You must be able to proactively learn about the needs of park visitors, reflect on public interactions to identify areas of improvement and create a shared learning environment to lead the delivery of top level customer service; have the willingness to cross-train for other areas or duties such as occasionally assisting the maintenance staff.

Build Collaborative Environments – You have the ability to promote collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue using excellent interpersonal and communication skills with a positive and inclusive attitude.

Systems Thinking – This position is one component of a larger work environment that includes other program areas. It is important to understand how the position contributes to achieving broader Alberta Forestry and Parks goals and outcomes.

Creative Problem Solving – Occasionally challenges arise, and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions and need to be able to use a wide range of communication, problem-solving skills to promptly and professionally address issues.

Qualifications

Required:
•    Some high school education.
•    Physically able to perform the manual duties found in the position assignment.
•    Preference for some janitorial and/or housekeeping experience.

Equivalency: 
•    Directly related experience considered on the basis of 1 year of experience for 1 year of education.

Prior to employment, successful candidates will be required to show proof of: 
•    Valid Criminal Record Check.
•    Valid Class 5 Driver’s License (or equivalent).
•    Valid Defensive Driving Certificate.
•    Valid Driver’s Abstract.
•    Valid Standard First Aid/CPR-C Certificate.
•    WHMIS 2015 Certificate

Assets
•    Strong customer service skills with good English language proficiency.
•    Outgoing, friendly personality that enjoys working with the general public in a team atmosphere.
•    Experience with point of sales machines, retail, cash handling and/or customer service.
•    Knowledge of and experience in computer use and a variety of computer software, including but not limited to: Excel, Outlook, Word, Publisher.
•    Knowledge of Alberta Parks and direct experience with Shop.AlbertaParks.ca.
•    Familiarity with campground operations, park regulations, campground etiquette and surround Park amenities.
•    Familiarity of Janitorial and/or housekeeping. 
•    Good organizational and time management skills.
•    Ability to work both independently and in a team setting.
•    Independent problem solving and adaptability.
•    Ability to operate light equipment and various tools.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Cabin Caretakers may encounter emotionally challenging situations, participate in conflict resolution, interact with irritated or difficult visitors or provide support during emergencies, events, or incidents. Applicants should be prepared to manage these circumstances with composure, sound judgment, and effective communication skills. Support resources are available through our employee assistance program.

•    There is a seasonal wage opportunity starting the end of April 2026 and going until September 2026. 
•    Hours of work will consist of 40-hour work weeks with 8-hour shifts. This position will be required to work on evenings, weekends and holidays throughout the duration of the summer.
•    Staff housing may be available to rent within the park.
•    Final candidates will be required to undergo a security screening and provide a current Criminal Record Check and Drivers Abstract.
•    Final candidates will be required to obtain Defensive Driving, WHMIS, and First Aid/CPR-C certification prior to commencement.
•    Training will be provided to successful candidates.
•    This position may require some outdoor work in a variety of weather conditions.

Any costs associated with obtaining required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Instructions for your Resume:
•    Include date ranges (month and year) associated with all education and work experience – we are unable to assess resumes without this information. 
•    Indicate whether your work experience was casual, part-time or full-time.
•    Example: Camp Counsellor: Jan 2016 – June 2019 (PT, 3 eight-hour shifts per week).

Continued Notes

What We offer:
•    Working for the Alberta Public Service – https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
•    Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
•    Research Alberta Public Service Careers tool - https://researchapscareers.alberta.ca
•    Professional learning and development - https://www.alberta.ca/professional-development-support-directive 
•    Positive workplace culture and work-life balance.
•    Mentorship Programs.

Resources for applicants:
•    https://www.alberta.ca/apply-for-jobs-with-the-alberta-public-service.aspx
•    https://www.alberta.ca/alberta-public-service-hiring-process.aspx
•    https://alis.alberta.ca/look-for-work/