Job Information
Job Title: Information Officers and Lead Information Officers - Dinosaur, Tillebrook, Kinbrook
Job Requisition ID: 78326
Ministry: Forestry and Parks
Location: Dinosaur, Kinbrook Island, Tillebrook Provincial Parks
Full or Part-Time: Full-Time
Hours of Work: Up to 40 hours per week
Permanent/Temporary: Temporary – Wage, Seasonal
Scope: Open Competition
Closing Date: Open Until Suitable Candidate Found
Classification: Administrative Support 2 (AS2) / Administrative Support 3 (AS3)
Salary:
Administrative Support 2 (AS2) based on 40 hours per week: $23.79 - $26.76 per hour
Administrative Support 3 (AS3) based on 40 hours per week $23.28 - $29.46 per hour
In addition to regular wages, regular Wage employees receive 11.6% in lieu of benefits and vacation leave:
• 5.6 percent of regular wage earnings instead of paid holidays
• 6 percent of regular wage earnings instead of annual vacation pay
In addition to the regular wages and the additional pay in lieu of benefits and vacation, regular wage employees are entitled to shift premium pay:
• $3.25 per hour for weekends and holidays
• $2.75 per hour for evenings
Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Alberta’s parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations.
For more information about the Ministry of Forestry and Parks, visit our website at: https://www.alberta.ca/forestry-and-parks.
For more information on Park locations visit: https://albertaparks.ca/.
Primary Responsibilities (All Positions)
Serve as the first point of contact for park visitors, ensuring a professional and welcoming experience.
• Exceptional Customer Service: Greet visitors, provide accurate, concise, and relevant information (in-person, phone, email) on activities, facilities, programs, safety, and regulations.
• Issue Management: Professionally handle and resolve customer concerns, complaints, and feedback, escalating to supervisors, maintenance, or park rangers when required.
• Park Expertise: Share detailed and accurate knowledge of all park areas, natural/cultural history, programs, and conditions (trails, weather, etc.).
• Operational Support: Assist with park operations as requested (e.g., light cleaning of shower buildings or removal of campsite garbage; assisting with program set-up/teardown).
• Administrative Tasks:
o Record and report statistics as directed.
o Identify and report issues with reservation systems, tills, park facilities, equipment, and supplies.
o Assist with distributing information (posters, brochures, maps).
o Record and report safety, compliance, accident, or wildlife occurrences.
• Safety & Training: Complete all required training and follow Government of Alberta and site procedures.
Specific Role Duties
Information Officer (AS2):
• Registration & Payments: Utilize the shop.albertaparks.ca system for camper/program registration, check-ins, check-outs, processing changes, and payments/refunds.
• Retail Operations: Use ASPIRA software for cash register/POS operations for retail sales (firewood, ice, souvenirs, rentals, etc.).
• Cash Handling: Ensure daily floats and cash-outs are accurate and balanced.
• Facility Monitoring: Monitor building security, complete opening/closing procedures, and perform maintenance inspections for facility safety and cleanliness.
• Inventory & Tidiness: Assist with inventory control, restocking merchandise and brochures, general tidying, assisting other departments when needed, and reporting low stock.
Please click on this link to view the job description for Information Officer (AS2).
Lead Information Officer (AS3):
This role assists with and performs all AS2 duties, with the added responsibility of front-line administration and supervision:
• Staff Support & Training: Provide ongoing support, regular check-ins, and one-on-one training for AS2 Information Officers.
• Performance Input: Assist with input for seasonal performance reviews and set clear expectations for decision-making.
• Inventory Ordering: Place orders for booth and store inventory to ensure adequate supplies before busy periods.
• Financial Support: Provide support for cash and revenue reconciliation.
• Knowledge Management: Ensure staff maintain and improve their knowledge regarding park information, services, regulations, and safety issues.
• Compliance: Ensure staff complete all mandatory Government of Alberta online courses and SiteDocs training/inspections.
• Feedback: Assist supervisors with providing performance feedback for Performance Agreements.
Please click on this link to view the job description for Lead Information Officer (AS3).
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.
This link will assist you with understanding competencies: https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.
Agility: Staff must be agile in order to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor and have the ability to think creatively while working in a changing work environment.
Drive for Results: This position requires staff to have the ability to champion innovation and display high standards in programs, initiatives and services.
Build Collaborative Environments: By promoting collaboration and commitment, encourage broad thinking on projects, you will work together to eliminate barriers to progress, and facilitate open and respectful dialogue.
Systems Thinking: This position is one component of a larger work environment that includes other program areas, so it is important to understand how the position contributes to achieving broader Alberta Forestry & Parks goals.
Creative Problem Solving: Occasionally challenges arise, and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions.
Develop Self and Others: You will learn about the needs of park visitors, reflect on public interactions to identify areas of improvement and create a shared learning environment to lead the delivery of top-level customer service.
Required:
Information Officer (Administrative Support 2)
• High school Diploma.
• Preference for experience with point of sales machines, retail, cash handling and/or customer service.
Equivalency:
• Directly related experience considered on the basis of one year of experience for one year of education.
Lead Information Officer (Administrative Support 3):
• High School Diploma
• One year of combined customer service and supervisory/leadership experience.
Equivalency:
• Directly related experience or education considered on the basis of one year of experience for one year of education OR one year of education for one year of experience.
Additional requirements:
• Certification: Intermediate (Standard) First Aid and CPR Level C + AED.
• Background: Successful completion of a Criminal Record Check.
• Driver's License: Valid Class 5 Driver’s License (or equivalent) and a current 3-year Driver’s Abstract (with less than 6 demerits), except for the Dinosaur Provincial Park Visitor Centre.
Assets (Skills & Experience):
• Strong interpersonal skills, adaptability, problem-solving, conflict resolution, attention to detail, and ability to work under pressure, independently, and in a team setting.
• Experience in retail operations (cash/POS payment processing, till balancing, inventory).
• Proficiency in Microsoft Office Suite and other computer programs.
• Previous experience in Parks or the Tourism Industry.
• Knowledge of local tourism, amenities, cultural/natural history, flora, and fauna.
• Ability to work independently and as part of a team.
• Ability to speak other languages in addition to the English language.
• A strong affinity for parks, the outdoors, camping, and nature.
Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification. Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.
Terms of Employment
• Seasonal Wage Opportunities: Contracts run from April/May to September/October 2026. Exact term depends on location and operational needs.
• Availability: All positions require scheduled work during evenings, weekends, and holidays.
• Vacation: Requests will be considered but not guaranteed.
Important Notes
• References: Candidates selected for an interview must provide three work-related references.
• Training: Successful candidates must complete mandatory Government of Alberta training courses.
• Onsite, fully furnished staff housing may be available for rent at all three locations. Pets are not permitted in staff housing.
About Your Work Environment
Join an energetic and fulfilling seasonal team in the Dinosaur District of Alberta Parks. You will work at one of the following locations:
• Dinosaur Provincial Park (DPP): A UNESCO World Heritage Site 48km northeast of Brooks, attracting global visitors to its badlands and rich fossil resources.
o Visitor Centre Staff: Provide Park information, manage tour reservations, museum access, and gift shop sales.
o Service Centre Booth Staff: Provide Park information including park rules & regulations, campground registrations, and reservation support.
• Kinbrook Island Provincial Park: A popular destination 16 km south Brooks, for camping, boating, swimming, and bird watching, situated on the lake.
o Campground Booth Staff: Provide Park information including park rules & regulations, campground registrations, and reservation support.
• Tillebrook Provincial Park: A quiet oasis campground 8 km southeast of Brooks near HWY 1, popular with locals and bird watchers.
o Campground Booth Staff: Provide Park information including park rules & regulations, campground registrations, and reservation support.
Information Officers and Lead Information Officers may encounter emotionally challenging situations, participate in conflict resolution, interact with irritated or difficult visitors or provide support during emergencies events or incidents. Applicants should be prepared to manage these circumstances with composure, sound judgment, and effective communication skills. Support resources are available through our employee assistance programs.
Any costs associated with obtaining required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.
Instructions for your Resume:
• Include date ranges (month and year) associated with all education and work experience – we are unable to assess resumes without this information.
• Indicate whether your work experience was casual, part-time or full-time.
• Example: Camp Counsellor: Jan 2016 – June 2019 (PT, 3 eight-hour shifts per week).
What We offer:
• Working for the Alberta Public Service – https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Research Alberta Public Service Careers tool - https://researchapscareers.alberta.ca
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Positive workplace culture and work-life balance.
• Mentorship Programs.
Resources for applicants:
• https://www.alberta.ca/apply-for-jobs-with-the-alberta-public-service.aspx
• https://www.alberta.ca/alberta-public-service-hiring-process.aspx
• https://alis.alberta.ca/look-for-work/
How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.
Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information.
It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html).
It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.
Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.
If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Alba Ngjelo at Alba.Ngjelo@gov.ab.ca.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
Whenever possible, reach out to a named contact rather than a general inbox - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at
Join us in shaping Alberta's future. As the Government of Alberta, we are committed to creating a stronger province for generations to come. The Alberta Public Service works to deliver a vast array of programs and services to meet the needs of Albertans.
With a diverse range of rewarding employment opportunities, we foster an environment that promotes continuous learning and career growth. As one of the largest employers in Alberta, our team is driven by values of respect, accountability, integrity, and excellence. Together, we share a common vision of building a stronger province, making a positive and lasting difference in the lives of Albertans.