Requisition ID: 244927  
Employee Referral Program – Potential Reward: $0.00 

We are committed to investing in our employees and helping you continue your career at Scotiabank. 

PURPOSE 

Provide strategic leadership and accountability for technology delivery across the Card and Lending portfolio in Canada. This role drives the execution of complex, high-impact programs, ensures disciplined change management and business readiness, enforces robust project governance, and embeds regulatory compliance and customer communication standards into every stage of delivery, with the aim of realizing contemplated business benefits.

ACCOUNTABILITIES

Program Delivery: 

• Provide executive oversight and accountability for end-to-end delivery of strategic programs and technology solutions for the Credit Card and Lending portfolios, ensuring alignment with business objectives, and bank-wide standards
• Forge strategic partnerships with technology stakeholders on system design, development, integration, and deployment of new capabilities and enhancements at scale
• Champion the adoption of modern delivery practices, including agile delivery and engineering approaches to improve scalability and resilience within the delivery squads
• Ensure solutions meet requirements, budgets, performance, security, and compliance requirements at every stage of delivery

Change Leadership: 

• Partner with business stakeholders across channels to define and execute readiness plans, ensuring smooth implementation, pilots, and minimal disruption to operations and the client experience
• Drive change management frameworks and governance to ensure solid plans and processes for training, communication, and stakeholder engagement driving accountability and adoption at every level
• Drive business readiness by ensuring operational teams are equipped and empowered to support innovative technology capabilities across releases, pilots and launches
• Champion a culture of continuous improvement and digital adoption across the organization advancing transformation for all card products including Scene+, Cashback, Low Rate and Travel

Collaboration and Partnership: 

• Works with internal and external stakeholders, including vendors, to deliver technological solutions that support business needs
• Liaises with Cards, Loyalty, Payments, and Customer Experience teams to ensure alignment against broader organizational objectives

Project Governance: 

• Establish and maintain robust governance frameworks for initiatives within the Card and Lending portfolio
• Oversee project planning, budgeting, resource allocation, and risk management to ensure timely and cost-effective delivery of Strategic Investment Pool (SIP) priorities
• Monitor progress against milestones and escalate issues proactively to senior leadership. o Ensure compliance with internal policies, audit requirements, and enterprise risk standards

Customer Communication and Regulatory Compliance: 

• Ensure technology solutions deliver accurate, timely, and transparent customer communications across all channels, reinforcing trust and regulatory integrity
• Partner with Legal and Compliance leadership to embed regulatory obligations, including disclosures and Notices of Change (NOC)
• Champion initiatives that elevate client trust and experience through clear communication and regulatory adherence
• Collaborate with Customer Experience, Technology, Operations, and external service providers to architect seamless customer journeys and deliver best-in-class service across all channels and interactions

Team Leadership: 

• Leads the Credit and Lending Technology Team, championing our ScotiaBond values including an inclusive culture
• Builds a high-performance culture and implements a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicates

REQUIREMENTS

• 15+ years of experience in card products, operations, projects management or delivery of card technology with a focus on financial services
• Proven track record and experience in delivering large-scale technology programs, including digital transformation and platform modernization
• Strong understanding of requirements in banking and impact on technology planning and solutions
• Expertise in project governance, change management, and stakeholder engagement
• Strong leadership, analytical, and communication skills, with the ability to influence and lead cross-functional teams
• Experience in managing digital transformation initiatives and improving customer experiences in digital channels
• Bachelor’s degree in business, engineering, computer science, finance, marketing, or related fields. MBA or advanced degree preferred

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.