Location
Toronto, ON, Hybrid, a few on-site days per month. Fully remote option available for candidates outside the region.

Job Type
Contract, full-time hours, 3-month term with potential extension or permanency

Clearance
Not required

Language
Fluency in French and English, written and spoken

Compensation
Rate Range, $22 per hour

About the Opportunity
Our client in the financial services sector is seeking a Bilingual Customer Service Representative to support their real estate operations team. This role plays a key part in ensuring smooth communication between clients, lenders, and law offices, helping to deliver accurate information and a seamless customer experience.

You’ll join a collaborative group that values reliability, teamwork, and client-first service. If you enjoy problem solving, supporting others, and working in a fast-paced environment, this opportunity offers meaningful exposure and the chance to make a real impact.

What’s in it for You

• A supportive culture that encourages learning, growth, and collaboration
• Flexible scheduling with remote or hybrid work options
• Exposure to the financial services and real estate lending space
• The potential for long-term opportunities based on performance

Your Responsibilities

• In this role, you’ll respond to high-volume inbound and outbound calls and email inquiries.
• You’ll support clients, lenders, and law offices by providing accurate and timely information.
• You’ll manage multiple priorities and contribute to ad hoc projects as assigned.
• You’ll assist colleagues during peak times including month end, overtime may be required.
• You’ll deliver excellent service while meeting established KPIs.

Skills and Qualifications

• 1+ year of customer service, office support, or financial services experience, or recent completion of a Law Clerk Diploma
• Fluency in French and English, written and spoken
• Strong communication skills and a client-focused approach
• Ability to stay organized while working in a high-volume, fast-paced environment
• Adaptable, detail oriented, and comfortable supporting a variety of tasks

Why Partner with Altis
“If you’ve never worked with a staffing agency before, don’t worry, we make it easy. You’ll still engage directly with the client while we handle the logistics, provide guidance, and keep you informed every step of the way. We’ll represent your strengths, guide you through each stage of the process, and ensure the experience feels personal and transparent.”

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.