Bilingual Intake Coordinator

You’ll be working with a well-established organization in the insurance and benefits space that supports Canadians during important, time-sensitive life events. As a Bilingual Intake Coordinator, you’ll play a key role at the front end of the claims process, combining client communication, documentation review, and eligibility decision-making. What makes this role special is the balance of meaningful, people-facing work and structured processes — this is a professional office environment where quality and judgment truly matter.

You’ll thrive in this role if you bring 1+ years of customer service or office experience, are confident communicating by phone and email, and can review information carefully without overthinking decisions. This position is based in Winnipeg and operates on a hybrid work model (in office 2 days per week with 1 anchor day required), working Monday to Friday, 8:00 AM–4:00 PM.

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Roles and Responsibilities

• Review claim information, system records, and contract documentation to confirm eligibility requirements

• Conduct outbound outreach calls to Plan Sponsors and Plan Members within 24 hours of receiving initial claim information

• Communicate via phone and email to clarify discrepancies, missing details, or unclear documentation

• Prepare and issue declination letters to Plan Sponsors and Plan Members when eligibility criteria are not met

• Adjudicate and manage Quick Pay claims where duration is limited and criteria are met

• Transfer non–Quick Pay claims to Disability Case Managers and Claims Analysts for further adjudication and benefit calculation

• Accurately file and maintain documentation in accordance with audit, quality, and compliance standards

• Balance productivity, accuracy, and service quality in a metrics-driven environment

This role sits within the claims intake function and is measured on timeliness, accuracy, quality outcomes, and client experience.

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Qualifications and Skills

• Fluently bilingual in French and English (required)

• Prior customer service experience in a professional setting (banking, insurance, office, or call-centre environments valued)

• Strong phone presence and professional written communication skills, including handling sensitive conversations

• Analytical and investigative mindset with confident, timely decision-making

• Strong organizational skills and the ability to manage multiple priorities

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Education

• High school diploma required

• Post-secondary education in business, administration, insurance, or a related field is an asset

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Perks and Benefits

• Competitive total rewards package including health and dental coverage and mental health support

• Healthcare and wellness spending accounts offering flexibility in how benefits are used

• Employer-paid life insurance and disability coverage

• Hybrid work model with predictable daytime hours and professional development support

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Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply through Altis, we take the time to understand your experience and career goals, represent your strengths to the hiring team, and guide you through every step of the process. Our services are always free for candidates.

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Additional Information

• Reliability Status security clearance is required (initiated in-house)

• Only candidates selected for interviews will be contacted

• All qualified applicants will receive fair consideration for employment

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.