Location: Vancouver, BC, Hybrid, 1 day per week on-site
Language: Strong written and verbal communication skills in English
Duration: 12-month contract
Background Check Requirement: 2 references completed 

About the Opportunity

Our public sector client is seeking two Senior Business Analysts to support a major IT Service Management transformation program. This is an exciting opportunity to play a key role in moving from an existing ITSM tool into ServiceNow, supporting improved service delivery across the enterprise.

In this role, you will work directly with technical teams, business stakeholders, and an implementation partner, helping shape and translate requirements into solutions that will strengthen organizational processes for years to come. You will be embedded in a collaborative technology environment that values clear communication, strong documentation, and steady partnership across teams.

What’s In It for You

You will join a supportive environment that values thoughtful analysis, reliable communication, and teamwork. You will gain exposure to enterprise-wide modernization initiatives, mentorship from experienced project leaders, and hands-on work with a large ServiceNow implementation. This is a workplace that encourages balance, collaboration, and continuous learning.

Your Responsibilities

• You will lead requirements gathering activities across core ITSM and ITAM processes, ensuring clarity, alignment, and traceability.
• You will facilitate workshops, interviews, and process reviews to document current and future state workflows.
• You will collaborate with internal technical teams and an external implementation partner to support solution design.
• You will contribute to testing, including test plans, use cases, scenarios, and UAT coordination.
• You will support change management activities, including communication materials, training content, and knowledge documentation.
• You will maintain project artifacts such as decision logs, status updates, requirements documents, and process maps.
• You will assist project managers with schedule tracking, risk and issue log updates, and preparation of briefing materials.

Skills and Qualifications

• 7+ years of business analysis experience in IT environments, including 3+ years supporting ITSM initiatives.
• Experience supporting ServiceNow or other enterprise ITSM platform implementations.
• Strong understanding of ITIL v4 processes including Incident, Request, Problem, Change, and CMDB.
• Experience with enterprise system replacement projects and cross-functional stakeholder engagement.
• Strong ability to document business, functional, and non-functional requirements.
• Proficiency with Visio, Excel, PowerPoint, and collaboration tools such as SharePoint or Confluence.
• Bachelor’s degree plus formal BA training or equivalent combination of education and experience.
• CBAP or CCBA is an asset but not required.

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.