At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.
Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.
As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.
A full suite of financial solutions, tailored to the realities of our Canadian Armed Forces Members and their families, is offered through the SISIP Financial division within CFMWS. In addition to conventional insurance, investment and financial advice products and services, we pride ourselves in delivering preventative financial education and, where required, counselling, to support our members’ financial wellbeing. At SISIP, we keep our members at the center of everything we do. Our ultimate target is the right solution at the right time for our members, and our commission-free environment reinforces this. As a social enterprise, the profits we make help fund programs within the Canadian Armed Forces (CAF) community to benefit members and their families.
SISIP Financial services are available to Canadian Armed Forces Members both virtually and in-person. We have 23 offices located in CAF communities across Canada. Our national office is located in Ottawa.
As the SISIP Policy and Procedures Manager, you will develop, review, recommend and manage the application of SISIP Financial group insurance policies, procedures and guidelines. You will conduct research, review cases, evaluate insurance policies and procedures and recommend changes or modifications to existing policies, as required, and create and communicate Standard Operating Procedures (SOP) for SISIP Financial insurance services.
The SISIP Policy and Procedures Manager will maintain knowledge in conjunction with the Subject Matter Experts (SME) and insurance partners, of relevant legislation to ensure that policies are kept updated and relevant to meet Federal and Provincial legislative standards.
This integral role interacts, establishes and creates partnerships with service providers, DND/CAF and other stakeholders to keep apprised of changes, as well as provide information, advice and interpretation on insurance policies and procedures.
Education, Certifications and Licenses
Bachelor’s degree in Business Administration, Commerce or a related field AND some years of experience in policy and procedures development, or a related field
OR
College diploma or certificate in Business Administration, Commerce or a related field AND several years of experience in policy and procedures development, or a related field
Experience
In researching, developing, drafting, interpreting and applying policies, procedures
In researching, interpreting and applying legislation
In the application of Federal and Provincial legislative framework
In the development of research methodologies
In research and data collection
In creating communications documents
In analyzing and synthesizing data and information
In project management
In planning, facilitating and delivering workshops and briefing sessions
Competencies
Client focus, organizational knowledge, communication, innovation, teamwork and leadership. Skills and Abilities
Conduct research, review, evaluate insurance policies and procedures and recommend changes or modifications to existing policies, as required.
Create and communicate Standard Operating Procedures (SOP) for SISIP Financial insurance services.
Provide information, advice and interpretation on insurance policies and procedures.
Develop communication, training and briefing materials about insurance policies.
Prepare and conduct presentations for senior management.
Facilitate and deliver briefing sessions for SISIP Financial staff and stakeholders.
Language Requirement: Bilingual (English and French) Essential
Reading: Advanced
Writing: Advanced
Oral: Advanced
Start Date: February 2, 2026
This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.
Salary plus Employee Performance Plan.
Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.
Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.
Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.
Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.
Perks: Discounts through CF One Member Appreciation.
Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits
CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
