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Business Analyst, Fare System Integration

City of Ottawa

Ottawa, Ontario

Business Analyst, Fare System Integration

City of Ottawa

Ottawa, Ontario
 
Salary: $68 544,84 - $97 215,30  annually (2023 rates of pay)
 

 

 

Requisition ID: 20158  
Department: Transit Services Dept.  
Service: Transit Customer Syst & Planning Service  
Branch: Transit Technology & Innovation Branch 
Employment Type: 1 Full-time Temporary - Up to 1 year 
Work Hours: 35.00 hours per week
Affiliation: ATU 1760 
Salary Information: $68 544,84 - $97 215,30  annually (2023 rates of pay)
Location: Transit Service, 1500 St.Laurent  
City: Ottawa, ON 
Job Category: Transit Services - OC Transpo 
Application Close: 24/12/2025

JOB SUMMARY

The mandate of the Transit Customer Systems and Planning Service is to provide customer service, service planning and technology and control systems support for OC Transpo, geared to providing excellence in customer service delivery to 100 million transit customers per year by means of conventional bus, para transit and rail operations. 

You are responsible for the on-going analysis of the organization’s operational application suites in one of the following areas:

  • Fare Systems Applications

 

Within the assigned area, you are responsible for:

  • Providing support, training, guidance and clarification to the Business Unit employees and other departmental staff on the use of the application suite and the resolution of issues
  • Analyzing business requirements
  • Recommending and implementing new or improved functionality
  • Serving as a functional source of expertise
  • Maintaining the functionality of the application suite
  • Liaising with the vendor to support the application
  • Coordinating and collaborating with internal staff in the on-going configuration of the application suite

EDUCATION AND EXPERIENCE

Completion of 3 year university degree in computer science, business administration or related field.

Minimum of 5 years of experience in business analysis/information systems administration or support or coordination.

KNOWLEDGE

  • Business analysis practices, techniques, report writing and business intelligence platforms
  • Transit related systems and vendors
  • Project management techniques
  • Information systems development processes and practices, software lifecycle
  • Client/server computer technology
  • Proficiency in spreadsheet, graphics, word processing and data retrieval applications
  • Application and/or network security administration
  • Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

  • Work well in a team environment and with on-going inter-branch contacts
  • Analyze functions, issues and problems within a team to develop realistic and innovative solutions to problems
  • Communicate effectively with users, managers, financial and IT staff and system suppliers
  • Provide technical leadership
  • Write reports, documentation and procedures
  • Plan, set priorities and organize work
  • Use information systems tools to support business functions
  • Strong interpersonal skills and teaching skills
  • Customer service oriented, flexible
  • Excellent oral and written communication skills
  • Work well under tight deadlines
  • Tact and diplomacy
  • Thoroughness and initiative

WHAT YOU NEED TO KNOW

  • Language Requirement: English oral, reading, writing       
  • Additional vacancies may occur during the competition process
  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements. 
  • Please save a copy of the job poster. Once the closing date has passed, it will no longer be available. 

 

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted. 

 

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions. 
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

 

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

 

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

Have questions or want to learn more about us? We would love to hear from you!

ESC-CSE@ottawa.ca

 

Whenever possible, reach out to a named contact rather than a general inbox  - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at

employment.Emploi@cfmws.com

About City of Ottawa

The City of Ottawa: A place to grow your career.  

We are proud to be an employer of choice, attracting talented individuals who reflect the community we serve. As an award-winning employer in the National Capital region and one of Canada’s best diversity employers, we foster a respectful and inclusive culture where every employee can feel a sense of belonging. 

Your career can flourish across more than 110 diverse business lines all while enjoying the stability of a single employer. We champion continuous learning, value work-life balance and support every stage of your career journey. We are committed to investing in our people through competitive compensation, an employer-matched defined benefit pension plan and a suite of benefits that support both personal and professional well-being.  

Join the City of Ottawa to experience making a meaningful difference and improving the quality of life in our community!