Location: Hybrid, GTA 
Language: Strong written and verbal communication skills in English
Duration: Permanent
Background Check Requirement: Successful completion of a criminal background check may be required

About the Opportunity

This is an exciting opportunity to step into a leadership role shaping the Configuration Management Database (CMDB) strategy for a large, innovative organization within the financial technology sector. In this high-impact position, you will guide the design, governance, and evolution of a mission-critical asset and configuration management ecosystem that supports complex digital products and enterprise-scale technology services.

You will join a collaborative, forward-thinking team where your expertise directly contributes to secure, reliable, and transparent IT operations. Partnering with technical teams, governance leaders, and stakeholders across the business, you will help define how systems are discovered, mapped, and maintained, ensuring a trusted single source of truth for technology assets across the organization.

What’s In It for You

You will be part of a workplace that values innovation, collaboration, and continuous improvement. This is a chance to influence enterprise architecture, modernize tooling, and lead ServiceNow-based solutions that support a more resilient and secure IT environment. You’ll join a culture that celebrates balance and empowers you with professional growth opportunities, mentorship, and involvement in strategic initiatives that shape the digital future.

Your Responsibilities

• You’ll define the CMDB vision, scope, and objectives to align with enterprise technology services and value streams.
• You’ll design, implement, and govern CMDB structures, processes, and lifecycle standards.
• You’ll oversee CMDB operations, including CI accuracy, relationship mapping, and lifecycle maintenance.
• You’ll lead and mentor CMDB team members while providing training and support to users across the organization.
• You’ll conduct configuration audits, lead remediation efforts, and support ITSM reporting needs.
• You’ll champion the CMDB as the single source of truth for ITSM and IT Operations.
• In this role, you’ll provide technical leadership for ServiceNow discovery, service mapping, and CI management.
• You’ll develop and maintain documentation for discovery processes, schedules, and procedures.
• You’ll collaborate closely with teams across ITIL practices, risk management, vendor management, and cybersecurity.

Skills and Qualifications

• 10+ years of progressive IT experience, including hands-on work with CMDB, discovery, and service mapping on the ServiceNow platform.
• Bachelor’s degree in Computer Science, Engineering, Technology, or a related field, or equivalent experience.
• Experience with asset and configuration management frameworks, processes, and governance.
• Strong technical knowledge of cloud and on-prem environments such as AWS, Azure, VMware, Windows, UNIX, and networking fundamentals.
• Hands-on experience troubleshooting discovery issues and managing data reconciliation workflows.
• Proficiency with ServiceNow discovery patterns and scripting (PowerShell, JavaScript).
• Knowledge of the Common Services Data Model, ITIL practices, and ServiceNow CSDM alignment.
• ServiceNow certifications (CSA, CIS) and ITIL 4 certification are strong assets.

Note from the Hiring Manager

“We are looking for someone who can blend strategic thinking with hands-on technical leadership, someone who brings curiosity, structure, and a passion for building a reliable, trusted CMDB foundation for our teams.”

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.