What you will be doing…

The Telecommunications Specialist executes the daily operations of the College's telecommunications systems, including cellular services, landlines and VoIP, and manages all telecom-related tickets submitted via the College's Technology Service Desk.

The Telecommunications Specialist acts as the College's telecom SME and interacts with all levels of employees, from entry level employees to executive, and all departments of the College, and supports them with any telecom/mobile device related issues. This position works closely with the Infrastructure and Core Services team as well as the Service Delivery and Operations team.

The Telecommunications Specialist is also the primary technical point of contact for all the College's telecom vendors (Bell, Bell Aliant, Bell Mobility, DSM) and interacts with our vendors' Tier 1 call centres and Account Executive on all matters related to the College's telecom systems and operations.

Specific duties include

• Coordinates and performs all the required telecommunications activities related to VoIP, Centrex landlines and mobility services including changes, adds, moves and device and service fulfilment as well as other related duties required to support the College's telecommunications services.
• Ensures accurate and timely billing of telecommunications services, analyses billing data and makes recommendations, examines billing anomalies and resolves billing discrepancies. Completes trending and analysis of telecom spend and service needs, including roaming and long-distance usage.
• Acts as the primary point of contact for College staff for both front-line support and escalations on all issues related to telecommunications, working with anyone at the college who needs a cell phone or VoIP line to make sure their needs are met.
• Manages all aspects of Microsoft 365 VoIP administration in partnership with a Senior Systems Administrator, including tenant configuration (i.e., full administration of Teams calling in the Microsoft tenant.)
• Liaises with our vendor partners to ensure issues are resolved in a timely manner, including porting numbers in and out in all aspects of the College's telecom systems and operations, including service installation, troubleshooting, billing inquiries, system upgrades, number porting, and general service support.
• Manages and maintains telecommunication hardware and software inventory College wide.
• Delivers technical support and training to end-users.

Qualifications and Occupational Experience:

• The minimum educational qualification for this position is completion of a College Diploma (Business, IT).
• A Certificate in ITIL v3/4 Foundation would be considered an asset.
• You have a minimum of 2 years of recent and related working with telecommunications systems administering VoIP systems in a medium-sized or large-sized enterprise environment.
• You are familiar with and comfortable using computer applications such as the Microsoft Office Suite, E-mail, TeamDynamix or any Service and Asset Management tool, telecom billing/reporting applications, Adobe Sign and Microsoft Teams Administration.
• You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology in advancing your work

Relevant Skills and Knowledge

• You demonstrate a commitment to diversity and inclusion
• You possess excellent interpersonal skills and can interact at all levels of an organization
• You are known for your superior customer service skills and can create a relationship of trust beyond the immediate interaction
• Your superb team working skills enable you to contribute positively to a team environment
• You have specific technical occupational knowledge and skill in working with and administering telecommunications systems in a medium-sized or large-sized enterprise environment.
• You have up-to-date knowledge of mobile devices.
• You are known for your problem solving and critical thinking skills
• You are a strong communicator
• You have proven records and information management skills and abilities
• You are dedicated to life-long learning and remain committed to being up to date on the latest telecommunications technology.

Candidates selected for interviews will be expected to provide at least three recent, occupational references. The successful candidate will be expected to provide official transcripts to show proof of academic achievements.

NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodations, as required. If accommodation is needed to participate in the job application process, please contact David Meister, HR Generalist, at [email protected]. Our Employee Workplace Accommodation Policy can be found here.

Unfortunately, we cannot accept late or paper applications.