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B.10 Help Desk Specialist 1

Altis Recruitment

Ottawa, Ontario

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    Save this job      2026-01-14

B.10 Help Desk Specialist 1

Altis Recruitment

Ottawa, Ontario
 
Salary: Information unavailable
 

Job Ad: Bilingual Help Desk Specialist — Remote (Canada)

Duration: 185 days, full-time (with up to two optional 6-month extensions)
Location: Remote
Language: Bilingual (English/French)
Security: Reliability screening required

The role

Support a major Workday Financial System rollout by providing frontline user support, triaging requests, and capturing insights to improve user guides and job aids.

What you’ll do

  • Provide day-to-day user support using established quick reference guides (email/MS Teams).

  • Triage incoming requests, escalate advanced issues as needed, and communicate status/resolution.

  • Log, track, and summarize user questions (e.g., SharePoint/MS Office tools).

  • Track customer service feedback and support response-time standards (same or next business day).

  • Assist with information management and basic processing related to sensitive financial transactions/data entry.

What you bring

  • Up to 60 months experience in help desk/customer support including triage, request logging, status communications, and feedback tracking.

  • At least 6 months customer service experience within the last 36 months.

  • Strong bilingual communication skills and comfort supporting users in their language of choice.

Deliverables

  • Daily logs/reports of customer questions, service feedback, and response times using MS Office tools.



We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

 

Have questions or want to learn more about us? We would love to hear from you!

 

majella.de.freitas@altis.com

 

Whenever possible, reach out to a named contact rather than a general inbox  - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at

employment.Emploi@cfmws.com

 

 

 

About Altis Recruitment

Welcome on behalf on the Altis Recruitment team! Altis has a long-standing business relationship with the Defence community. For more than 30 years, we have been grateful to work alongside the Department of National Defence and countless military professionals. We know that family members of military personnel often make many personal sacrifices to support their loved ones. We understand that it can be difficult to pursue a career when embracing sudden changes like relocation and deployment. For some, this has meant putting a pause on career goals or professional development. We would like to provide you with everything you need for a successful and confident job search – in addition to access to job opportunities. Download the checklists our experts have created to help you be at your best from application to interview.