Location: Toronto, Ontario, On-site
Language: Strong written and spoken English required
Duration: Permanent
Background Check Requirement: May include employment verification and criminal background check
Join a collaborative, service-focused organization where your technical expertise will directly support a high-performing team. In this role, you will ensure employees have the tools, systems, and support they need to do their best work every day.
Working within a dynamic professional services environment, you will provide hands-on IT support, maintain core infrastructure, and partner closely with external MSP and MSSP teams. You will also contribute to facilities and audio-visual operations, becoming a trusted go-to resource for both technology and workplace support.
You will be part of a people-first culture that values initiative, teamwork, and continuous learning. This is a place where your problem-solving skills will shine and where you will have the opportunity to expand your technical breadth across systems, security, and infrastructure.
You will gain exposure to a wide range of technologies, collaborate with supportive leaders, and enjoy the stability of an organization that prioritizes balance, reliability, and professional growth.
You will provide day-to-day technical support for hardware, software, applications, and network connectivity.
You will troubleshoot Windows OS, Microsoft 365, Teams, SharePoint, mail flow, VPN, VoIP, and desktop issues.
You will manage user lifecycle activities in Azure Active Directory, including onboarding, offboarding, and group access.
You will maintain and configure Microsoft 365 tools, including shared mailboxes and collaboration resources.
You will log and track tickets in Jira and escalate issues to MSP/MSSP partners as needed.
You will support hardware lifecycle planning, procurement, equipment setup, and IT onboarding for new hires.
You will provide onsite A/V, facilities, and general office coordination support to ensure a safe and well-functioning workspace.
5+ years of IT support experience, ideally in a multi-system environment.
3+ years working with Microsoft 365 and Azure Active Directory (Entra ID).
Experience collaborating with MSPs or MSSPs is an asset.
Strong troubleshooting skills across hardware, software, and network environments.
Proficiency with Windows OS, Teams, SharePoint, and Microsoft 365 administration.
Familiarity with Jira or similar ticketing tools.
Strong communication, customer service, and organizational skills, with the ability to work onsite full-time.
“We are looking for someone who thrives on helping others, enjoys solving a wide range of technical challenges, and takes pride in keeping our workplace running smoothly.”
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Welcome on behalf on the Altis Recruitment team! Altis has a long-standing business relationship with the Defence community. For more than 30 years, we have been grateful to work alongside the Department of National Defence and countless military professionals. We know that family members of military personnel often make many personal sacrifices to support their loved ones. We understand that it can be difficult to pursue a career when embracing sudden changes like relocation and deployment. For some, this has meant putting a pause on career goals or professional development. We would like to provide you with everything you need for a successful and confident job search – in addition to access to job opportunities. Download the checklists our experts have created to help you be at your best from application to interview.