Requisition ID: 244266

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of the Judicial Document Services in Investigation Support Services, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are delivered in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will:

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Fulfills requests for information related to financial crime received from internal partners and external third parties (example: law enforcement and securities commissions) and ensures that customer service provided is of the highest quality by:

Taking the necessary steps to address any risk associated to the client identified by the request for information.

•  Assessing a request upon receipt to ensure the timeline requested can be achieved.
•  Fulfilling requests in compliance with the court/legislated due dates and negotiating with internal or external parties in advance of a deadline if it cannot be met.
•  Ensuring there is a complete understanding of the requirements of the request, clarifying as required with the requestor; escalating to management if a requirement is unusual, unfamiliar, or identifies a risk to the bank (reputational / financial risk).
• Assuring the accuracy and thoroughness of documentation/information provided for fulfillment for all requests.
•  Providing an overview noting any exceptions in documentation provided to the requesting party.
•  Escalating to Management if there are any concerns with cases/requests.
• Ensuring regulatory reporting requirements related to daily responsibilities are met.

• Keeps up to date on fraud-related issues, and work with external parties as required (e.g. police and other Banks) to understand the competitive landscape, keep abreast of industry developments and to protect the interests of Scotiabank and subsidiaries.

• Completes all assigned cases as outlined in unit Standard Operating Procedures and Guides and manages in the department case management systems

• Contributes to the overall effectiveness and efficiency of the Department by:

• Recommending changes to existing processes to enhance and increase efficiency and performance.

• Assisting in identifying and documenting new processes as they arise.

• Sharing Best Practices.

• Ensure the confidentiality and privacy of information is maintained at all times, as per the Bank’s guidelines

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• University and/or minimum 2+ years of relevant work experience
• Working knowledge of the Bank’s systems (CIS, AS400,IRIS, Content Manager, D3, Intralink)
• Thorough knowledge of basic PC applications (e.g., Microsoft Suite, Adobe)
• Thorough knowledge of the Bank’s process for storage/retention of vouchers/documents
• Thorough knowledge of the Bank’s retail and small business products and services.
• Thorough knowledge of the Bank’s Privacy & Confidentially Agreement.
• Ability to gather, analyze, organize, document and present large volumes of information in a succinct and organized manner.
• Working knowledge of Canadian Retail Banking products and services and financial crime.
• Oral and written communications skills. In addition to English, French and Spanish language skills are considered beneficial.

What’s in it for you?

• An inclusive & collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We offer a competitive rewards package: Performance bonus, Employee Share Ownership Program, and Pension Plan Matching, Health Benefits from day one!
• Your career matters! You will have access to career development and progression opportunities.

Location(s):  Canada : Ontario : Toronto || Canada : Quebec : Montreal 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.