Location: Calgary, AB, Onsite 4 days per week
Language: Strong written and verbal communication skills in English
Employment Status: 18-month Maternity Coverage 
Background Check Requirement: Criminal Record Check Required 

About the Opportunity

Our client, a leading organization in the retail sector, is seeking a Manager, Operations Process to champion operational excellence and drive meaningful performance improvements across store operations. In this role, you will help shape the future state of retail processes by uncovering efficiency opportunities, streamlining workflows, and enabling teams with practical, measurable solutions.

You will join a collaborative environment that values innovation, continuous improvement, and strong partnerships across the business. Working closely with cross-functional leaders, project teams, and field operations, you will play a key role in improving the customer and in-store ecommerce experience while strengthening the organization’s commitment to quality and service.

What’s in it for You

You will join a people-first culture that encourages curiosity, collaboration, and growth. This role offers direct exposure to senior leadership, hands-on impact across a national retail network, and opportunities to sharpen your expertise in Lean, analytics, and operational strategy. You will be part of a workplace that supports innovation and celebrates fresh ideas that elevate performance.

Your Responsibilities

• In this role, you will analyze labour model drivers to identify efficiency opportunities and recommend improvements that enhance operational performance.
• You will provide consultative support to project teams and contribute to a clear, actionable process improvement roadmap.
• You will lead operational improvement initiatives, applying Lean Six Sigma tools in partnership with business units and subject matter experts.
• You will plan and facilitate workshops, time studies, process mapping exercises, and reporting activities that support decision-making.
• You will oversee the development, validation, and maintenance of labour baselines and SOPs that guide consistent, high-quality execution across the network.
• You will partner with field leadership to implement new processes, assess COPQ impacts, and maintain operational integrity through testing and continuous improvement.

Skills and Qualifications

• 3+ years of leadership experience with strong coaching and team-building capabilities
•  Lean Six Sigma and project management training, with 2+ years of hands-on project experience
•  Experience applying Lean, Kaizen, or Six Sigma methodologies within an operations environment
• Strong facilitation skills and comfort presenting to groups of varied sizes, including senior stakeholders
• Advanced organizational and project management abilities, with proficiency in Excel, Word, and PowerPoint
• Exceptional written and verbal communication skills, with the ability to influence and collaborate across functions

About Canadian Tire Corporation

Canadian Tire Corporation, Limited (CTC) is one of Canada’s most trusted companies, with 90+ Owned Brands, 1,700 retail locations, and leading e-commerce and financial services. They innovate with purpose, investing in technology, products, and talent to drive the business forward. CTC offers competitive pay, benefits, learning opportunities, and mental health support. Guided by their Core Values of inclusion, innovation, outcomes, collaboration, and personal responsibility, they aim to make life in Canada better. With wide-ranging career opportunities, there is a place for you at CTC.

Commitment to Diversity, Inclusion and Belonging

CTC is committed to fostering a culture of belonging where diversity, inclusion, and equity are valued, all individuals are treated with dignity and respect, and they work together to make life in Canada better.

Accommodations

CTC is committed to inclusion and welcoming candidates from equity-seeking groups, providing accommodations throughout the application and interview process to support your needs.

Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.