Bilingual Customer Service Representative (English/French)

Location: Aurora, ON
Schedule: Hybrid, 2 days onsite
Hours: Monday to Friday, 8 hour shift 
Type: Full time, Permanent

Ready to take the next step in your customer service career? This role offers variety, visibility, and lots of opportunity to grow within a respected, people focused organization.

Our client is adding a Bilingual Customer Service Representative to their Support Services and Support Centre team. You’ll be the connection point between store teams and internal departments, helping solve problems, support programs, and keep operations moving.

It’s a collaborative environment with strong leadership, ongoing coaching, and room to build your career long term.

What you'll do

• Handle incoming phone and email inquiries from stores and internal teams
• Troubleshoot and resolve issues, escalating when appropriate
• Log interactions accurately to support follow up and visibility
• Flag recurring issues and help propose/document solutions
• Join daily team huddles and regular one-on-ones
• Partner with other departments to meet service level targets
• Support team and company goals through strong individual performance
• Follow corporate safety, environmental, and workplace policies

What you bring

• Bilingual in English and French (written and verbal)
• Completed post secondary education
• At least 2 years of customer service experience in a fast paced environment
• Experience in supply chain or logistics is an asset
• Strong attention to detail and solid organizational skills
• Clear, professional communication skills
• Ability to build strong relationships and handle sensitive situations with tact
• Comfort juggling priorities and adapting to changing needs
• A proactive mindset and strong problem solving skills

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.