Reporting to the Manager, Student Services, and under the functional guidance of the Manager, Student Accessibility Services, you are accountable for leading accommodation planning and approval for students with disabilities. This includes but is not limited to supporting student accommodation requests, collecting student documentation, evaluating student requests in relation to their documentation and the nature of programming, applying professional judgement and expertise related to the impact of disability in the NSCC environment and consulting with qualified assessing professionals as needed.

For example, you will:

• Provide learning strategies to complement student accommodation plans including, but not limited to, improving learning skills, integrating technology, accessing learning resources and tools and developing communication plans with faculty.
• Organize services, refer students to appropriate learning supports, assess eligibility for funding programs, facilitate government mandated funding applications, and comply with external government partners' processes and legislation.
• Further the College's vision of equity in relation to our legal duty to accommodate in accordance with the Human Rights Commission, liaise with the Centre for Teaching and Learning and collaborate with faculty members on the implementation of accommodation plans and supports.
• Contribute to and participate in campus initiatives and signature events.

As part of the Student Services team, you will participate in, or at times lead, the organization of campus events, activities, or committees that contribute to the distinctive student experience, such as Orientation, Wellness Week, and Convocation. You are passionate about supporting students and providing excellent customer service.

Qualifications and Occupational Experience:

• The minimum educational qualification for this position is a Bachelor's degree with a focus on adult education, neuroeducation, special education, psychology, social work, or other related field. Certificate in Applied Disability Studies is considered an asset.
• You have a minimum of three years of recent and relevant occupational experience developing and supporting academic accommodation plans for students with disabilities in a post-secondary environment.
• You have strong demonstrated experience using computer applications such as the Microsoft Office Suite, E-mail, Microsoft Teams, and have relevant experience with case file management, assistive technologies, and learning management systems.
• You have specific knowledge and understanding of using online environments to support students.
• You are comfortable working in a digital environment; you take responsibility for acquiring knowledge about advancing technology; and you are committed to using technology to create an exceptional student experience.
• You have demonstrated knowledge of adult learning and student development principles, disabilities, and learning support intervention.
• You have experience in workshop preparation, delivery, and facilitation.
• You have experience supporting/providing service to students and prospective students

Relevant Skills and Knowledge

• You demonstrate a commitment to equity, diversity, inclusion, accessibility and anti-racism.
• You demonstrate a high level of problem solving, critical thinking and professional judgement while acting independently to serve students holistically and equitably under parameters of policy and external agreements.
• You possess excellent interpersonal skills that enable you to interact with a diversity of people and support resolution of issues.
• You demonstrate understanding of and skill in interviewing techniques and professional boundaries, including privacy and confidentiality.
• You are known for your superior customer service skills and are able to create a relationship of trust beyond the immediate interaction.
• Your superb team working skills enable you to contribute positively to a team environment
• You have specific technical occupational knowledge and skill in assistive technology and developing accommodation plans.
• You have specific knowledge and understanding of diverse populations including Indigenous populations.
• You understand universal design principles to model and promote accessibility among students, colleagues, and educational partners
• You possess excellent coordination skills specifically related to organizing supports and accommodations for students.
• You have proven records management skills and abilities in keeping confidential case notes, creating and maintaining electronic student files, data logging and tracking.
• Excellent communication skills while working with colleagues and serving students in both physical and virtual environments

As a condition of employment, Professional Support employees at NSCC must complete a part-time adult education program delivered by NSCC. This adult education program is a significant investment on the part of NSCC in the learning and development of new employees. To achieve regular status; all probationary, full or part-time Professional Support employees of the College must successfully complete the program within their probationary period. Term full-time Professional Support employees whose term appointment is twelve or more months are also required to participate in this program.

NSCC is committed to the full inclusion of all applicants. As part of this commitment, NSCC will ensure that applicants are provided reasonable accommodations, as required. If accommodation is needed to participate in the job application process, please contact Nikki Berrigan, HR Generalist, at [email protected]. Our Employee Workplace Accommodation Policy can be found here.

Unfortunately, we can not accept late or paper applications.