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Clerk 3 (Customer Service)

Province of Nova Scotia

HALIFAX, Nova Scotia

Clerk 3 (Customer Service)

Province of Nova Scotia

HALIFAX, Nova Scotia
 
Salary: $1,684.00 - $1,884.17 Bi-Weekly
 

 

 

Competition # : 47443 

Department: Labour, Skills and Immigration

Location: HALIFAX

Type of Employment: Permanent

Union Status: NSGEU - NSPG 

Closing Date: ​17-Dec-25 ​ (Applications are accepted until 11:59 PM Atlantic Time)

 

About Us

At the Department of Labour, Skills and Immigration (LSI), we are responsible for delivering effective and efficient regulatory management for the protection of the public and workers’ safety through education, outreach, inspection and enforcement, equipment registration, permits, and licenses.  The Safety Branch employees throughout Nova Scotia do this by using the Pathways to Compliance to enhance safety through setting, promoting, verifying and enforcing requirements under various pieces of legislation.

LSI works to provide fairness, safety, and prosperity for all Nova Scotians by helping them live, learn and work to their highest potential. We have a staff of more than 500 employees working from offices throughout Nova Scotia. Together we are responsible for safety, labour standards, apprenticeship, immigration and population growth, and many other facets of everyday life.

About Our Opportunity

The Elevator, Lifts, Amusements and Electrical Sections support compliance and enforcement activities under the Elevator and Lifts Act, Amusement Devices Safety Act and Electrical Installation and Inspection Act and their corresponding regulations. Your work is focussed on supporting the administrative and procedural duties to ensure excellent service delivery. It is a role where you can have a positive impact working with a team to ensure technical Safety across the province. 

Primary Accountabilities

This role reports to and provides administrative support to the Managers of Elevator, Lifts, Amusements and Electrical section of the Technical Safety Division. You will ensure the effective management, coordination and efficient operation of the office. You are a leader on the team, and we count on your expertise and excellent client services to provide various administrative support. You will work in a highly collaborative environment and will carry out the day-to-day administrative functions with minimal direction. You will act as the liaison for staff, client and industry stakeholders in a confidential manner.  

The functions of this role include the following, but are not limited to:

  • data entry into various departmental databases and tracking systems.
  • completing transactional documents related to licenses and certificates of qualification and completes financial documents for accounts receivable and accounts payable. 
  • providing information to clients on basic requirements to qualify for individual certificates of qualifications and licensing of Technical Safety programs and services as well as the prescribed conditions of equipment registrations and licensing.
  • maintaining and updating the work schedule for Compliance Officers and ensuring that it is distributed in a timely fashion
  • responding to request from the public, licensees and other government staff with tact and discretion on a variety of issues, sometimes requiring confidentiality. 
  • working as a team member in the development and implementation of work process changes.
  • maintaining filing and retrieval systems 

Qualifications and Experience

To be considered for this position, you have completed High School plus 4 years related experience, or equivalent combination of training and experience may be acceptable.

As the successful candidate you are dependable, self-motivated and work well independently. You also participate fully in team environments, building productive relationships with non-governmental and governmental members. You exercise professional discretion, establish effective working relationships, maintain confidentiality, exercise tact and diplomacy, and possess sound judgement. You are comfortable working in a fast-paced environment, solving problems and learning new skills to complement your existing competencies. You have excellent organizational skills with attention to detail and accuracy, and the ability to prioritize complex and competing requests, ensuring critical deadlines are met.

You are proficient using Microsoft Office programs (Word, Excel, Outlook, Power-Point, email). You have excellent communication skills (written and verbal).

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

Include, but not limited to:

  • 1 year business course plus 3 years related experience

 

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.  For information on all our Benefit program offerings, click here: Benefits for government employees.

Working Conditions

  • Normal work week is 35 hours/week, 7 hours/day
  • May be required to work overtime on occasion

What We Offer

  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace: our Employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies.
  • Countless career paths.
  • Department specific flexible working schedules.

 

Pay Grade:  CL 18  

Salary Range:  $1,684.00 - $1,884.17 Bi-Weekly

 

Employment Equity Statement:

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented.  If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application. 

 

Accommodation Statement:

We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights Act. If you require an accommodation throughout the recruitment process, please contact us at competitions@novascotia.ca.

 

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

 

 

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued. 

 

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information. 

 

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.

 

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

 

Have questions or want to learn more about us? We would love to hear from you!

 

Email: competitions@novascotia.ca

 

Whenever possible, reach out to a named contact rather than a general inbox  - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at

employment.Emploi@cfmws.com

 

About Province of Nova Scotia

The Province of Nova Scotia is a major employer providing a diverse range of opportunities across the province.

Working for the Province of Nova Scotia offers several attractive benefits that appeal to both new graduates and experienced professionals:

 

1. Work-Life Balance: We foster a healthy work-life balance, offering flexible work arrangements, generous vacation policies, and family-friendly practices, allowing employees to enjoy both their careers and personal lives.

 

2. Competitive Benefits: Employees receive a comprehensive benefits package, including healthcare, dental, and vision coverage, along with a solid pension plan.

 

3. Career Growth & Development: Continuous learning and professional development is encouraged. There are opportunities for training, mentorship, and career advancement, making it an excellent choice for those looking to grow their skills and move up within the organization.

 

4. Inclusive & Supportive Work Environment: With a strong emphasis on diversity and inclusion in the workplace we strive to create an environment that welcomes and supports employees of all backgrounds, promoting equity and accessibility.

 

5. High Quality of Life: Nova Scotia is known for its natural beauty, coastal lifestyle, and strong sense of community. Working for the province allows individuals to live in a region with affordable housing, low commute times, and access to outdoor activities, while contributing to the public good.

 

6. Focus on Innovation & Sustainability: Nova Scotia is at the forefront of developing sustainable industries, particularly in areas like clean energy, oceans technology, and environmental stewardship. Employees can work on forward-thinking projects that make a difference in both the local and global community.

 

 

From field to the office, we offer diverse and unique career paths:

 

Administration and Support Services:

  • Administrative Assistants

  • Customer Service Representatives

Law and Justice:

  • Legal Assistants

  • Corrections Officers

  • Lawyers, and Crown Attorneys

Health and Social Services:

  • Social Workers

  • Child, Youth, And Family Support Workers

  • Care Coordinators

Information Technology:

  • IT Specialists

  • Cybersecurity Analysts

  • GIS Analysts

Environmental:

  • Environmental Scientists

  • Conservation Officers

Finance and Economics:

  • Financial Analysts

  • Economists

  • Accountants

Education:

  • Policy Analysts

  • Program Coordinators

Skilled Trades and Labour:

  • Equipment Operators

  • Park Attendants

  • Maintenance Workers

  • Mechanics, Electricians, Plumbers and more