Location: Vancouver - Pender St, Canada

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Position Summary

Vancouver, Hybrid

Imperva's Enterprise Services program drives customer success with proactive monitoring and management that maximizes the value customers get from their products and services.

As a Senior Cloud Security Engineer, you will respond to security and system health incidents, provide holistic operational guidance, and troubleshoot and configuration within Imperva's Cloud Application Security platform.

You will also see a broad range of activities across cloud application and security domains, from integration tasks (such as key management and logging) to security response (advising during triage, analysis, and remediation) to providing analysis and insights through advanced reporting. You will also consult with internal functions, both technical (such as support and R&D) and business (such as account executives and renewals), constantly improving best practices for solutions and services.

You will work closely with Management to implement and expand the global Enterprise Services program.

Key Areas of Responsibility

• Expertise with Imperva Cloud Application Security platform and stay current on cloud, application, and cybersecurity trends.

• Provide comprehensive service to our customers, including proactive monitoring, configuration, integration assistance, and post-sales assistance.

• Analyze customer data such as case trends, traffic, alerts and attack information to make solid recommendations for improving systems health and overall security posture. Research new attack vectors and security solutions to create customized security policies that detect, alert, and prevent malicious requests and attacks.

• Participate in presentations, Quarterly Business Reviews and Service Reviews with customers on a regular basis.

• Take ownership of problems, work with Imperva’s internal threat research, data science, and product teams by delivering actionable intelligence that will inform & shape future product enhancements.

• Keep customer teams up to date via ongoing status about onboarding, configuration and tuning efforts, cases, feature requests (RFEs), service review calls, and current news from the field on the latest security trends and developments as well as product release notes.

• Develop and implement troubleshooting tools, processes, and ideas that improve efficiency of Enterprise Services delivery.

• Continually evaluate and enhance proactive monitoring, automation, and reporting initiatives.

Minimum Qualifications

• Minimum of 4 year bachelors degree in Information Systems or Computer Science or Telecommunications or any Technology field and minimum of 5 years experience in application or network security in a technical customer facing role with at least last 4 years in a application security

OR

• 5 years’ experience in application or network security with a Master’s degree in a technology field with at least 3 years in a Technical Customer-facing role.

• Demonstrated experience working with Internet Security and Networking Technologies such as TCP/IP, HTTP, SSL/TLS, Proxies, Firewalls, OWASP Top 10, and OWASP Automated Threats to Web Applications.

• Excellent analytical and problem-solving approach alongside self-learning ability. Excellent communication (written and verbal), interpersonal skills, team-player and customer-focused skills.

• Experience with basic scripts in one or more languages, such as Python.

• Experience with Kubernetes, Docker, and AWS or Azure or GCP.

• You have a knack for automating redundant tasks, streamlining repetitive processes, and are always looking for opportunities to scale operations.

Special Position Requirements

• The position entails occasional paid weekend on-call rotation (1 weekend per quarter).

• Prefer a candidate with a degree of flexibility to take appointments evenings and mornings, as required.

Why Join Us?

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The reference Total Target Compensation(TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between

Total Target Cash (TTC) 72,686.58 - 134,057.07 CAD Annual

Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following: 

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.

• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.

• Company paid holidays, vacation days, and paid sick leave. 

• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.

• Employee Discounts on home, auto, and gym membership.

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.