JOB SUMMARY

The HR Business Services Branch operates as an internal consulting practice, working closely with business leaders and managers to support business strategy and sustained performance. As the primary contact to the client group, each unit provides proactive, strategic and operational advice to managers and staff in the following areas: business people strategy and analytics, business workforce planning and implementation, organizational design and job evaluation, talent acquisition, performance management, workplace safety, organizational health, disability management, accommodations and WSIB.

As a member of a multi-disciplinary team of HR professionals providing tailored HR solutions to meet the business needs of an assigned client group, your primary responsibilities include:

• Partnering with business leaders and hiring managers to assess their talent requirements and advise on the best hiring strategy.
• Using creative and innovative sourcing techniques and experience in social media and job platforms, such as, Linkedin, Indeed and other niche sources.
• Conducting all initial phone screens and coordinating assessments, interviews, reference and background checks for hiring teams.
• Developing and maintaining a candidate pipeline for current and future hiring needs.
• Updating regular reporting metrics and project deadlines to hiring managers.
• Supporting talent acquisition and outreach programs to attract and retain diverse people with the right skills and fit to meet the current and future needs of the City.
• Working across HR Business Services and with HR functional experts to share best practices, and provide comparison and feedback to improve service delivery.
• Supporting team members in the delivery of HR services, providing guidance and expertise to resolve issues and expedite service delivery.

EDUCATION AND EXPERIENCE

Completion of 3 year university degree or community college diploma in Human Resource Management, Business Administration, Public Administration, Education, Social Sciences or related field

Minimum of 3 years of related experience in human resources including demonstrated experience in providing staffing/talent acquisition guidance and support

Experience in behavioural interviewing techniques is desirable

Certified Human Resource Professional (CHRP) is desirable

Certified Human Resources Leader (CHRL) is desirable

KNOWLEDGE

• Recruitment and staffing practices, strategies and tools, including alternate means and sourcing strategies for difficult-to-fill positions 
• HR legislation including Employment Equity
• HR programs and services, policies and procedures, and applicable collective agreement provisions
• HR information systems, social media and job platforms
• Workforce planning concepts and processes
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Ability to work collaboratively and build rapport with others
• Performs effectively in a multi-disciplinary work environment by demonstrating professionalism, initiative and enthusiasm for each assignment
• Ability to understand client/business needs, conduct research, gather and analyze complex information/data, develop innovative solutions based on results, and effectively present recommendations
• Creative problem solving skills with a focus on continuous improvement and enhancing the client experience
• Excellent written and verbal communication and listening skills
• Proficiency at an intermediate level in MS Office to support the production of documents, spreadsheets, reports and presentations
• Demonstrates the City’s core values of integrity, transparency, impartiality, respect and accountability at work
• Excellent interpersonal skills and the ability to interact cooperatively, effectively and efficiently with staff and the public as required
• Ability to work effectively in a team environment to achieve corporate, departmental and branch goals
• Demonstrates tact, diplomacy and discretion, and maintains strict confidentiality
• Highly organized with the ability to prioritize, set schedules, meet deadlines, handle multiple projects/activities and competing demands, and deliver results in a changing work environment