Tier 2 User Safety and Risk Operations Agent – Accenture (St. Catharines, Ontario)
Exciting opportunity with our large AI client!
Join Accenture’s Trust and Safety team, helping make one of the world’s leading AI platforms safer for everyone. As part of Accenture’s Business Process Delivery group, you’ll play a critical role in reviewing, investigating, and preventing policy violations, fraud, and misuse—ensuring a trustworthy experience for millions of global users.
We offer a $19.23/hr starting wage, a $2,000 sign-on bonus, and a fast-track growth path, with opportunities to advance within 6–12 months.
Why Accenture?
Competitive starting wage of $19.23/hr plus $2,000 signing bonus
Comprehensive total rewards package including health, wellness, paid leave, and retirement benefits
Full-time positions (35–44 hours/week) with monthly scheduling flexibility
Annual salary increases and recognition programs
4+ weeks of paid training with ongoing coaching and support
Inclusive work environment with active Employee Resource Groups and volunteer programs
NOC Code: 22221 (TEER Category 2)
Key Responsibilities
Content Moderation
Enforce platform rules through manual review and AI-assisted systems
Handle reports of harmful or policy-violating content
Review appeals and escalate complex moderation decisions
Risk & Abuse Prevention
Detect and prevent scams, spam, and coordinated inauthentic behavior
Investigate suspicious activity or account takeovers
Identify system gaps and recommend improvements to prevent abuse
Fraud Detection & Investigation
Monitor for fraudulent activities such as fake accounts, payment fraud, and chargebacks
Analyze fraud patterns and emerging trends
Escalate high-risk cases and collaborate with cross-functional teams for resolution
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
richard.a.murray@accenture.com
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Accenture is a talent and innovation-led organization helping companies to reinvent and keeping our clients ahead of change. Across more than 120 countries and 40 industries, we work as one team with a common goal: to create 360-degree value for our clients, people, shareholders, partners and communities, by embracing change.
You’ll work with top companies - clients and ecosystem partners and interact with leaders from every industry. When we bring our breadth of technological capabilities together with our ingenuity, they are greater than the sum of their parts. Help our clients reinvent. Reimagine iconic brands. Bring new products, ideas and ways of working to life with emerging technology.
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We take flexibility seriously — focusing not only on where but also when and how you work. We hire and develop people who have different backgrounds, different perspectives, and different lived experiences. Wherever you work, whatever skills you want to grow, there’s a program for you. We invest in our people’s capabilities so they can work with purpose, and boldly and innovatively solve problems. Continuous learning is our superpower. We put skills at the heart of everything we do. We continuously prepare our people to meet new demands and in turn, help ensure they remain highly relevant with vibrant career pathways, inside or beyond Accenture.
We encourage our people to bring their authentic selves to work and our commitment to our 750,000+ people from a variety of cultures, beliefs and backgrounds makes us more innovative. Our offices are more than just places to plug in—they're environments designed to support connection, creativity and well-being. They’re inclusive and accessible, too. We operate our business with a clean conscience – with strong commitment to the environment, ethics and human rights, responsible buying and community impact.
Join our exceptional people who are combining their ingenuity with the latest technologies to solve some of the world’s biggest challenges.