Location
Toronto, On site, 4 days per week

Language
Strong written and verbal communication skills in English

Background Check Requirement
Criminal record check required

About the Opportunity
Our client, a well-established organization in the retail sector, is seeking a Product Quality Analyst / Business Analyst to play a central role in elevating the quality, performance, and reliability of their consumer product portfolio. In this position, you will have a direct impact on how products meet customer expectations, strengthen brand trust, and succeed in the marketplace.

Collaborating with Product Engineering, Product Development, Merchandising, After Sales, and cross-functional analytics teams, you will help uncover insights, guide quality improvements, and ensure that every product placed on shelves delivers on its promise. Your work will support both strategic decision making and day-to-day operational excellence.

Role Overview & Expectations

• Business Analyst supporting two product divisions.
• Well-structured role with ongoing opportunities to modernize processes.
• Previous BA built Power BI dashboards & automated reporting — team is looking for someone who can take analytics and reporting to the next level.
• Heavy focus on data analytics, reporting, dashboard creation, and helping shape how data is interpreted across cross-functional teams.
• Important upcoming work includes data migration into Azure Cloud.

What’s in it for You
You will join a collaborative environment that values innovation, data-informed decision making, and continuous improvement. This is a team that celebrates curiosity, encourages fresh thinking, and supports professional development at every stage.

You will gain exposure to cross-functional partners across the organization and contribute to a culture that prioritizes product excellence, customer satisfaction, and thoughtful problem solving.

Your Responsibilities

• Analyze return data, defect rates, ratings, and vendor trends to highlight opportunities for improvement.
• Review testing and inspection activities and recommend optimized quality management plans.
• Evaluate safety, vendor, and product risks for new product introductions and propose appropriate testing strategies.
• Review testing and inspection reports, determining next steps and ensuring timely issue resolution.
• Maintain issue logs and track vendor corrective actions through to completion.
• Prepare and deliver concise, engaging presentations to stakeholders.
• Support After Sales Service by ensuring accurate product information, reviewing parts availability, and maintaining up-to-date technical documentation.
• Develop and maintain dashboards, reports, and automated analytics to support data-driven decision making.
• Assist with data migration to Azure Cloud and work with large datasets for analysis and reporting.
• Collaborate with cross-functional teams to modernize processes and enhance data interpretation across the organization.

Skills and Qualifications

• 3+ years of experience in business analysis, product development, engineering, or a related field.
• A university degree in a relevant field.
• Strong product knowledge related to your area of experience.
• Technical acumen gained through manufacturing, quality assurance, consumer product environments, or data analytics.
• Experience in product design or development is an asset.
• Advanced Excel and Power BI (data visualization, dashboard building).
• SQL (nice-to-have; helpful especially with migration work).
• Strong experience working with large datasets.
• Experience with data analytics, reporting automation, and building new processes.
• Azure Cloud experience.
• Experience in retail or consumer products is a bonus but not required.
• AI experience or interest, especially in AI-driven analytics, is a strong plus.

Note from the Hiring Manager
“We are looking for someone who is naturally curious, passionate about product quality, and excited to collaborate across teams. If you enjoy digging into data, spotting trends, helping products perform at their best, and building dashboards to drive decisions, you will thrive here.”

About Canadian Tire Corporation
Canadian Tire Corporation, Limited (CTC) is one of Canada’s most trusted companies, with 90+ Owned Brands, 1,700 retail locations, and leading e-commerce and financial services. They innovate with purpose, investing in technology, products, and talent to drive the business forward. CTC offers competitive pay, benefits, learning opportunities, and mental health support. Guided by their Core Values of inclusion, innovation, outcomes, collaboration, and personal responsibility, they aim to make life in Canada better. With wide-ranging career opportunities, there is a place for you at CTC.

Commitment to Diversity, Inclusion and Belonging
CTC is committed to fostering a culture of belonging where diversity, inclusion, and equity are valued, all individuals are treated with dignity and respect, and they work together to make life in Canada better.

Accommodations
CTC is committed to inclusion and welcoming candidates from equity-seeking groups, providing accommodations throughout the application and interview process to support your needs.

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.