Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference
Job Overview
As a full-time Work from Home Customer Service Representative, you'll be the trusted Canadian voice for a major automotive brand. You'll provide exceptional service to vehicle owners addressing concerns about warranty coverage, repairs, dealership issues, and vehicle features. By listening calmly, responding with effective solutions, and taking complaints seriously, you’ll help reduce their stress and enhance their experience.
Must reside in Canada
Must be at least 18 yrs of age
Highschool diploma or equivalent
Must have at least 6 months of working experience in the customer service field
The flexibility to work various shifts, including nights, evenings and weekends
Strong verbal and written communication skills in both French and English
Proficient in MS Office 365, MS TEAMS and a Microsoft Windows environment
Able to navigate multiple systems and have an understanding google maps or similar tools
Strong problem-Solving, Empathy, Adaptability and Reliability
A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed
A quiet, distraction-free space is essential; webcam video presence will be required during training and production
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
Whenever possible, reach out to a named contact rather than a general inbox - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at
At Foundever®, we know the value of commitment, teamwork, and clear communication. We're proud to offer meaningful careers for veterans, transitioning service members, and military spouses where your skills have an impact every day. We also hire for many French bilingual roles, providing opportunities to support diverse customers across Canada. Join 150,000 associates across the globe supporting more than 800 of the world's leading and digital-first brands. From tech to travel, healthcare to finance, our teams handle over 9 million customer conversations daily in +60 languages across 45 countries. Whether you're helping someone book their dream trip, troubleshoot the latest technology, or navigate important life decisions, you'll be acting on behalf of brands you know and love. And you'll do it with the same dedication and sense of mission that have always defined you.
Why Foundever®
• Global opportunity, local support: In Canada, all roles are 100% virtual—work from home.
• Flexibility for military life: We understand the needs of military families, including deployments and relocations (your role is transferable as long as your current line of business actively hires in the province you are relocating to).
• Room to grow: Build a career—not just a job—with advancement and training opportunities.