This is a hybrid role requiring 3 days a week in the Toronto office
The Product Owner will lead the vision, strategy, and execution of key deliveries for Retail Assisted Channels Platform, ensuring seamless integration across assisted and digital channels. This role bridges business objectives with technology capabilities to deliver modernized, customer-centric experiences for frontline teams and clients.
Key Responsibilities:
Define and communicate the product vision and roadmap aligned with the Assisted Channels Platform strategy.
Own the end-to-end product lifecycle: ideation, backlog prioritization, development, testing, and retirement.
Create and maintain a prioritized product backlog that maximizes business value and customer experience
Act as the voice of the business, collaborating with frontline teams, technology partners, and leadership to clarify requirements and acceptance criteria.
Facilitate product discovery sessions, sprint reviews, and roadmap presentations
Prioritize features that alleviate pain points and improve assisted channel journeys
Ensure seamless integration and stability across platforms to enhance frontline productivity
Qualifications
Postgraduate or graduate degree in business, Computer Science, or related field
3–5 years of experience as a Product Owner or in product management within financial services or retail banking.
Strong understanding of Agile methodologies and tools (e.g., Jira, Confluence).
Excellent communication, stakeholder management, and decision-making skills.
Familiarity with assisted channel technologies and CRM platforms is an asset.
Analytical mindset with ability to use data for product decisions.
Knowledge of digital transformation trends and omnichannel strategies.
Experience in managing complex IT delivery processes and integrations.
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
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BMO is a top ten North American bank that provides personal and commercial banking, global markets and investment banking services to 13 million customers and clients. Founded in 1817, we’re driven by our Purpose: Boldly Grow the Good in business and life. BMO has established itself as a destination for top talent, with an employee experience that’s built on personalized career development opportunities, a performance-driven winning culture, competitive rewards and benefits, and a deepcommitment to the health and well-being of our people.
If you’re ambitious, curious, creative, and eager to make an impact, you should consider BMO as a place to build your career.
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