Part-Time Receptionist, Career and Employment Services - St. Thomas/Elgin Regional Campus

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Working at Fanshawe College

Fanshawe College is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on campus, as required.

Campus Location:

Department:

Remote Type:

Location: This position requires daily on-site presence at 417 Wellington Street, St Thomas (Elgin Centre Mall) and is not subject to hybrid work.

Note: This is a temporary part-time support position (up to 24 hours per week) for 3 days per week between the hours of 8:30 a.m. to 4:30 p.m.

Duties: Under the daily guidance of the Manager, Career and Employment Services, the Part-time Receptionist is responsible for providing seamless service to visitors, clients, students, faculty, staff, administrators, academic schools, other areas of the College, local employers and the community at large.

This position involves daily exchanges of information, and the incumbent is required to be flexible and stay on top of important information and applicable policies as it relates to Career and Employment Services. The Part-time Receptionist works under pressure during peak periods, balancing work priorities while maintaining focus on quality customer service. The incumbent is responsible for:

• Monitoring the office phone line, SMS texting service, email inbox, and front counter.

• Receiving formal referrals and responding as needed to arrange intakes or other outcomes as appropriate.

• Responding to callers and drop-in visitors, supporting activity and engagement in Employment resources including, scheduling appointments, public access computers, job search help and encouragement.

QUALIFICATIONS

• Post-secondary Diploma or Certificate in a related field.

• A combination of 2 years of experience in a customer service and/or student services role.

• An equivalent combination of education and/or experience may be considered; preference will be given to applicants meeting the education requirements.

• Must have excellent oral and written communication, organizational and interpersonal skills.

• Demonstrated ability working within a busy office environment, including a strong adherence to client confidentiality and experience providing direct service to the public.

• Experience gained as a team player in a diverse client environment, working with multiple deadlines, reports, and targets.

Educational Credentials

While transcripts are not required for the interview, they are mandatory as a condition of employment.

Equity, Diversity and Inclusion

Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.

Accommodation

Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the recruiter leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs. Accommodation requests per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act can be emailed to: askhr@fanshawec.ca

Land Acknowledgement

Fanshawe College would like to acknowledge and honour the Anishinaabe, Lotinuhsyuní and Lenape people of southwestern Ontario as the traditional owners and custodians of the lands and waterways where Fanshawe College is located.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.