Schedule: Tuesday to Friday 40 hours; 10 hour shifts; great for work life balance! Every weekend is a long weekend!
Are you a highly organized, client-focused individual with a passion for animals and exceptional service? Vancouver Animal Emergency and Referral Centre
is currently hiring for a Reception Administration and Client Service to join our dedicated team at our 24-hour emergency and specialty hospital.
Key responsibilities;
Welcoming clients and patients in a warm, professional manner
Managing check-ins, check-outs, and appointment scheduling in our inhouse schedule system; training provided
Handling incoming calls through our multiline system
Prioritize emails, and client inquiries efficiently
Coordinating communication between medical teams, specialty services and referring community
Maintaining accurate records and ensuring smooth administrative flow for standard operating procedures
Supporting the team in delivering exceptional emergency and specialty care to our clients and patients
Qualifications;
2+ years of experience as a receptionist or front desk in human or veterinary medicine.
A professional and calm demeanor when assisting clients with questions, requests, or sensitive information
Experienced with booking medical appointments and locating schedules within the system for: rebooking's patients, booking new appointments and urgent appointments
Strong knowledge of electronic medical records; training is provided for our inhouse system
Microsoft Office Applications (Outlook, Teams, Excel, Word, Adobe)
Previous knowledge of Moneris POS terminals is an asset
Strong attention to detail & accuracy when recording and relaying information
What we can offer you:
Generous compensation
Fantastic benefits
Continuing education account
RRSP Employer 5 % Match Program – saving for your future just got easier!
VCA Canada RRSP Student Loan - Ask us more!
Annual uniform allowance
Referral Bonus Rewards
Generous personal pet care discounts
Paid wellness days, sick days and vacation days
Employee assistance program
E-tools to assist with meditation, better sleep, exercise, and focus
Virtual health care (tele-medicine) offering quick access to quality care
Opportunities to give back in your community through VCA Canada initiatives
Why join our team:
Awesome benefits and rewards
Belong to the top Specialty Hospital in Vancouver
A role that truly impacts client and patient experience every day
Canada's Top Employer
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If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
Please use the below link to send us an email.
Whenever possible, reach out to a named contact rather than a general inbox - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at
VCA Canada Animal Hospitals is a family of over 150 small animal veterinary practices located across 6 Canadian provinces. Our team of over 4,000 Associates provides our communities with general, emergency, and specialty services in our practices, offering compassionate care for pets and their families. Our purpose of caring for life’s greatest companions is felt in every part of the VCA Canada experience, whether it is our patients, our clients, our team members, or our communities.