Enterprise AI Support – Accenture (St. Catharines, Ontario)
Exciting opportunity with our large AI client!
Join Accenture’s Enterprise AI Support team, providing world-class support for one of the world’s leading AI platforms and helping organizations around the globe transform how they interact with next-generation technologies.
As part of Accenture’s Business Process Delivery group, you’ll troubleshoot, improve systems, and ensure every customer experience exceeds expectations.
We’re offering a $19.23/hr starting wage, a $2,000 signing bonus, and a fast-track growth path, where high performers often advance within 6–12 months.
Why Accenture?
At Accenture, you’ll join a company recognized as one of Canada’s Top Employers for 13 consecutive years.
You’ll work in a dynamic environment that encourages growth, collaboration, and innovation.
What sets us apart
Competitive starting wage of $19.23/hour and a $2,000 sign-on bonus
Rapid career advancement opportunities within 6–12 months
Comprehensive benefits package, including health, wellness, paid time off, and retirement plan options
Shift premiums for hours worked after 9:00 p.m., seven days a week
Full-time schedules (35–44 hours/week) with monthly schedule flexibility based on performance
Annual performance-based salary increases and recognition programs
Spacious, technology-enabled workstations and modern collaboration tools
Professional development with paid training, coaching, and continuous learning opportunities
A sense of community and belonging — with active Employee Resource Groups and volunteer initiatives
What You’ll Do
As a valued member of the Enterprise AI Support team, you will:
Provide world-class support through customer tickets, ensuring timely and accurate resolutions.
Troubleshoot issues remotely using internal dashboards and generative AI tools.
Identify opportunities to enhance systems, efficiency, and customer experience.
Collaborate cross-functionally and share best practices to strengthen the knowledge base.
Continuously learn and adapt to emerging technologies.
We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.
Have questions or want to learn more about us? We would love to hear from you!
richard.a.murray@accenture.com
Whenever possible, reach out to a named contact rather than a general inbox - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at
Accenture is a talent and innovation-led organization helping companies to reinvent and keeping our clients ahead of change. Across more than 120 countries and 40 industries, we work as one team with a common goal: to create 360-degree value for our clients, people, shareholders, partners and communities, by embracing change.
You’ll work with top companies - clients and ecosystem partners and interact with leaders from every industry. When we bring our breadth of technological capabilities together with our ingenuity, they are greater than the sum of their parts. Help our clients reinvent. Reimagine iconic brands. Bring new products, ideas and ways of working to life with emerging technology.
We take a broad view of diversity that reflects all our people, and we are committed to ensuring everyone feels connected, with a strong sense of trust and belonging. We focus on fostering allyship, learning, inclusive ways of working, vibrant employee resource groups and networks, and accessibility, along with marking meaningful cultural observances with our people. Our networks nurture trusted relationships, mentorship opportunities and avenues for growth, benefiting participants across all career levels and fostering community and inclusion at both the global and local levels.
We take flexibility seriously — focusing not only on where but also when and how you work. We hire and develop people who have different backgrounds, different perspectives, and different lived experiences. Wherever you work, whatever skills you want to grow, there’s a program for you. We invest in our people’s capabilities so they can work with purpose, and boldly and innovatively solve problems. Continuous learning is our superpower. We put skills at the heart of everything we do. We continuously prepare our people to meet new demands and in turn, help ensure they remain highly relevant with vibrant career pathways, inside or beyond Accenture.
We encourage our people to bring their authentic selves to work and our commitment to our 750,000+ people from a variety of cultures, beliefs and backgrounds makes us more innovative. Our offices are more than just places to plug in—they're environments designed to support connection, creativity and well-being. They’re inclusive and accessible, too. We operate our business with a clean conscience – with strong commitment to the environment, ethics and human rights, responsible buying and community impact.
Join our exceptional people who are combining their ingenuity with the latest technologies to solve some of the world’s biggest challenges.