Location: Toronto, ON (Hybrid, 3 days on-site)
Language: Strong written and verbal communication skills in English are required; French is considered an asset
Duration: 6 month contract
Background Check Requirement: Credit and criminal background check required

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About the Opportunity

Our client in the financial services sector is seeking a Default Recovery Specialist to join a high-performing team focused on supporting clients through complex mortgage challenges. This role plays a critical part in managing delinquent mortgage accounts, helping borrowers navigate difficult financial situations while minimizing risk and loss.

You’ll work alongside a tenured and collaborative team of specialists who bring deep expertise in mortgage recovery, legal processes, and client care. This is an opportunity to make a meaningful impact by balancing analytical decision-making with empathetic, client-focused communication.

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What’s In It for You

• Join a collaborative, experienced team that values knowledge sharing and support
• Gain exposure to complex mortgage recovery and real estate-secured lending
• Work in an environment that emphasizes thoughtful client solutions over quick escalation
• Build expertise across collections, legal coordination, and financial assessment
• Be part of a workplace that values accountability, respect, and team alignment

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Your Responsibilities

• You’ll manage a portfolio of delinquent mortgage accounts, focusing on resolution strategies and risk mitigation
• You’ll engage in meaningful conversations with clients, guiding them through repayment options and next steps
• You’ll assess borrower financials and recommend tailored workout solutions where appropriate
• You’ll coordinate with internal teams and external legal partners to support files nearing legal action
• You’ll prioritize a high volume of incoming communications, ensuring timely and accurate follow-up across multiple systems

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Skills and Qualifications

• 3+ years of experience in mortgage collections, default management, or related financial services roles
• Strong understanding of mortgage delinquency, recovery processes, and borrower financial assessment
• Experience working with high-volume workloads, including managing inboxes and administrative tasks
• Exposure to mortgage enforcement, foreclosure processes, or legal coordination is an asset
• Excellent communication skills, with the ability to handle sensitive client conversations with professionalism and empathy
• Strong organizational skills and ability to prioritize competing demands effectively

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Why Partner with Altis

If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.