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Mortgage Collection Specialist

Altis Recruitment

Toronto, Ontario

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    Save this job      2026-01-30

Mortgage Collection Specialist

Altis Recruitment

Toronto, Ontario
 
Salary: From 55000 to 70000 per Annum
 

Mortgage Collections Specialist 

Location: Toronto, ON – Hybrid (3 days on-site per week)
Job Type: Contract, 6 months, Full-Time 
Clearance: Criminal background check, credit check, and professional references required
Language: Strong English communication required, both written and spoken. French is an asset.
Compensation: $55,000 - 70,000 annually

About the Opportunity

This is an exciting time to join a growing financial services organization that is evolving rapidly following a major merger and expansion. The collections teams have doubled in size, creating a collaborative, energized environment where experienced professionals can make a meaningful impact while helping shape future processes and best practices.

In this role, you’ll focus on early-stage mortgage collections, working with residential and small commercial accounts between 1 and 30 days in arrears. You’ll support clients through respectful, solutions-based conversations, helping them bring accounts current while protecting the organization’s portfolio. It’s a people-first role where strong customer service and sound financial judgment go hand in hand.

What’s in it for You

You’ll join a team known for its inclusive culture, open communication, and transparency. Learning and development are strongly supported, and your experience will be valued as the team continues to grow and mature. This is an ideal opportunity for a seasoned collections professional who enjoys relationship-building and wants stability within a high-performing, supportive environment.

Your Responsibilities

  • You’ll manage a high-volume portfolio of mortgage accounts, handling 300–400 files weekly while maintaining performance targets.

  • You’ll connect with clients through phone, email, letters, and SMS, guiding them toward payment solutions and relief options.

  • You’ll build relationships with repeat clients, understanding their circumstances and helping drive long-term account stability.

  • You’ll document all activity accurately using systems such as Techcom, FIS, and SAP, ensuring compliance and transparency.

  • You’ll collaborate closely with customer service and collections teams to ensure seamless client handoffs and outcomes.

Skills and Qualifications

  • 2+ years of experience in collections, mortgage servicing, or a financial services call centre environment.

  • Strong understanding of mortgage arrears processes and customer-focused recovery strategies.

  • Experience working with high-volume portfolios and performance-driven targets.

  • Comfortable using systems such as Techcom, FIS, SAP, or similar financial platforms.

  • Excellent communication, empathy, and negotiation skills with a solutions-focused mindset.

Why Partner with Altis

If you’ve never worked with a staffing agency before, don’t worry, we make it easy. You’ll still engage directly with the client while we handle the logistics, provide guidance, and keep you informed every step of the way. We’ll represent your strengths, guide you through each stage of the process, and ensure the experience feels personal and transparent.

Thank you for your interest in this opportunity.
Learn more about what it’s like to work with Altis:
[altisrecruitment.com/working-with-altis]

 
 


We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.

We are committed to hiring military and Veteran spouses and encourage you to identify your connection with the MSEN when reaching out to us or applying to any of our open roles.

 

Have questions or want to learn more about us? We would love to hear from you!

 

majella.de.freitas@altis.com

 

Whenever possible, reach out to a named contact rather than a general inbox  - it helps ensure a quicker, more personalized response. If you hit a bounce-back, let us know at

employment.Emploi@cfmws.com

 

 

 

About Altis Recruitment

Welcome on behalf on the Altis Recruitment team! Altis has a long-standing business relationship with the Defence community. For more than 30 years, we have been grateful to work alongside the Department of National Defence and countless military professionals. We know that family members of military personnel often make many personal sacrifices to support their loved ones. We understand that it can be difficult to pursue a career when embracing sudden changes like relocation and deployment. For some, this has meant putting a pause on career goals or professional development. We would like to provide you with everything you need for a successful and confident job search – in addition to access to job opportunities. Download the checklists our experts have created to help you be at your best from application to interview.