We’re partnering with a respected financial institution, offering mortgage and investment solutions tailored to diverse client needs. As a Mortgage Collection Specialist, you’ll play a key role in supporting homeowners through payment challenges while ensuring compliance and accuracy across all accounts.

In this role, you’ll join a collaborative Operations team dedicated to maintaining efficiency, accuracy, and customer care. Your work will directly support clients and internal partners, helping safeguard financial integrity and build trust through professional, solutions-focused communication.

What’s in it for You

Join a workplace that values respect, trust, and integrity—where every team member contributes to a culture of excellence and continuous improvement. You’ll gain exposure to the mortgage servicing process end-to-end, work closely with knowledgeable leaders, and have access to training that supports your professional growth and long-term career development.

Your Responsibilities

• You’ll manage a portfolio of mortgage accounts, engaging clients with professionalism and empathy to resolve payment concerns and bring accounts current.
• You’ll document all communications accurately in internal systems, ensuring thorough follow-up and compliance with company policies.
• You’ll review loan histories, identify discrepancies, and recommend resolutions or legal actions when necessary.
• You’ll collaborate with internal teams to ensure smooth coordination between departments such as legal, underwriting, and administration.
• You’ll contribute to team targets by maintaining a high level of accuracy and meeting month-end performance goals.

Skills and Qualifications

• 2+ years of experience in an administrative, mortgage servicing, or collections role.
• Post-secondary education in business, finance, or a related field (university degree an asset).
• Strong communication, analytical, and problem-solving skills, with attention to accuracy and compliance.
• Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Proficiency with Microsoft Office; familiarity with SAP, Cognos, Techcom, or FIS considered an asset.

Note from the Hiring Manager

“We’re looking for a detail-oriented professional who thrives on building respectful client relationships and finding solutions that work for everyone. If you’re motivated by accuracy, service excellence, and teamwork, you’ll fit right in with our group.”

Why Partner with Altis

If you’ve never worked with a staffing agency before, don’t worry, we make it easy. You’ll still engage directly with the client while we handle the logistics, provide guidance, and keep you informed every step of the way. We’ll represent your strengths, guide you through each stage of the process, and ensure the experience feels personal and transparent.

Thank you for your interest. Learn more about what it’s like to work with Altis: altisrecruitment.com/working-with-altis

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.